Forrester Research

Forrester Research, Inc. engages in the provision of advisory services. It operates through the following business segments: Research, Consulting, and Events. The Research segment includes the revenues of the research, connect, and analytics products. The Consulting segment consists of project consulting organization. The Events segment refers to developing and hosting in-person and virtual events. The firm serves the business-to-business marketing, sales, information technology, business-to-consumer marketing, and customer experience sectors. The company was founded by George F. Colony on July 7, 1983 and is headquartered in Cambridge, MA.

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Forrester Research reports resilient 2022 performance and outlines growth strategies

Forrester Research showed resilience in 2022 with revenue and EPS growth despite challenges. Progress with Forrester Decisions and events business bodes well for future growth.
Anticipated slow start in 2023 requires a focus on driving CV growth and optimizing key business areas. Sales culture and customer-centric strategy remain pivotal for success.
Management's financial outlook for 2023 includes revenue of $518-538 million, operating margins of 12-13%, and EPS of $2.25-2.45. Capital allocation priorities focus on business reinvestment and potential acquisitions.
Analyst questions during the call highlighted economic impacts, client transitions, and attracting new clients. Forrester's strategic focus on new business sectors and high-performing sales culture is key for sustained growth.

Forrester Research faces revenue decline in Q1 2023 amidst restructuring

Forrester Research navigated a challenging Q1 2023 marked by revenue decline and restructuring efforts. Despite macroeconomic headwinds, the company remains optimistic about the future, emphasizing the potential of Forrester Decisions and the dedication of its sales force. Management's disciplined approach to cost savings and capital allocation positions Forrester for future growth.

Forrester Research adapts to tech recession, eyes AI and regional growth

Forrester Research navigated challenges in Q2 2023, focusing on innovation, client-centric solutions, and cost management to drive long-term value.
Despite revenue and profitability declines, Forrester showcased strengths in generative AI, sales force improvements, and product enhancements.
Opportunities lie in leveraging generative AI, expanding events business in key regions, and enhancing client relationships through sales force initiatives.
Strategic adjustments in revenue guidance and operating margins reflect Forrester's proactive approach to addressing market challenges and opportunities.

Forrester Research reports mixed Q3 results, focuses on innovation and growth

Forrester Research faces challenges in revenue and profitability but shows strengths in Forrester Decisions adoption and AI innovation.
Opportunities lie in expanding event revenues, improving sales processes, and leveraging long-term growth trends.
Strategic adjustments and a focus on innovation will be key for Forrester to navigate the evolving market landscape and drive future success.

Forrester Research exceeds revenue estimates, focuses on strategic growth initiatives

Forrester Research navigated revenue challenges by focusing on Forrester Decisions platform, cost reductions, and strategic initiatives. Despite declines, the company exceeded revenue estimates and aims for sustainable growth in 2025 amidst economic and technology challenges.

Forrester Research tackles revenue decline, eyes growth in AI solutions

Forrester Research faces financial challenges with revenue and income declines in Q1 but shows strength in client retention and product demand.
Opportunities lie in leveraging Generative AI and high-performance IT research demand, focusing on net contract value growth, and meeting revenue guidance.
Successfully navigating challenges and capitalizing on opportunities will be crucial for Forrester Research's financial performance and growth in 2024.

Forrester Research reports mixed Q2 results, focuses on growth strategies

Forrester Research's Q2 2024 performance showed growth in contract value bookings but faced challenges in events revenue and profitability.
New product enhancements and leadership additions signal a commitment to innovation and organizational development.
While facing financial challenges, Forrester remains focused on long-term growth strategies and opportunities for 2025.
Revised revenue guidance and a negative cash flow highlight the need for strategic adjustments to meet financial targets.

Forrester Research reports mixed Q3 results, focuses on Forrester Decisions

Forrester Research's Q3 performance was mixed, with a strong emphasis on Forrester Decisions migration and new AI services. Challenges in revenue and contract value were addressed, along with opportunities in tech budget increases and sales team training. Executives highlighted the importance of client feedback and go-to-market strategy for future growth.

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LONDON--(BUSINESS WIRE)--According to Forrester's (Nasdaq: FORR) Financial Services Customer Trust Index, not a single UK, French, or Italian bank demonstrates strong levels of trust with its customers. Furthermore, many customers believe that European banks lack empathy and dependability, the most crucial attributes necessary to securing their trust, especially in a volatile economic environment. Forrester surveyed nearly 7,400 online adults across France, Italy, and the UK about their primary.

Forrester: European Customers Do Not Trust Their Banks

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) opened calls today for nominations for its Security & Risk Enterprise Leadership Award, which recognizes an organization's excellence in designing and executing a security, privacy, and risk strategy that drives trusted relationships with key stakeholders. The winning organization will be celebrated for how it has transformed security, privacy, and risk from obstructionist cost and compliance centers to business functions that driv.

Forrester Opens Nominations For Its 2023 Security & Risk Enterprise Leadership Award

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester's (Nasdaq: FORR) Canada Customer Experience Index Rankings (CX Index™) reveal that the average CX quality among Canadian brands fell for an unprecedented second year in a row as brands struggled to deliver on customer needs. Average CX scores fell in six of the nine industries surveyed, including luxury and mass market automakers, multichannel banks, credit card issuers, investment firms, and utilities. Additionally, 21% of brands saw significant dro.

Forrester's Canada 2023 Customer Experience Index: Brands' CX Quality Reaches Its Lowest Point Since 2016

Labcorp Holdings Inc

BURLINGTON, N.C. , June 14, 2023 /PRNewswire/ -- Labcorp (NYSE: LH), a leading global life sciences company, is pleased to share that its executive vice president and chief marketing officer, Amy Summy, has been awarded the inaugural Forrester Customer Obsession Leadership Award, recognizing senior executives who put customers at the center of everything they do to accelerate business growth, retain customers and enable greater employee engagement.

Labcorp Awarded Forrester Research 2023 Customer Obsession Leadership Award

NASHVILLE, Tenn. & CAMBRIDGE, Mass.--(BUSINESS WIRE)--According to Forrester's (Nasdaq: FORR) US Customer Experience Index (CX Index™) rankings, CX quality among brands in the US declined for an unprecedented second year in a row. Despite more than 80% of business leaders indicating that improving CX is a high priority, just 6% of brands saw a significant increase in 2023, compared to 10% the year prior. Luxury auto manufacturers and retailers are the only industries to significantly improve th.

Forrester's US 2023 Customer Experience Index: Brands' CX Quality Falls For A Second Consecutive Year

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) will recognize Cart.com, Cisco, and IBM as this year's B2B Return On Integration (ROI) Honors winners at its B2B Summit North America, held June 5–7, 2023, in Austin, Texas, and digitally. These organizations are being showcased for aligning marketing, sales, and product functions to fast-track growth by maximizing customer value. Additionally, Forrester will celebrate B2B Program Of The Year (POY) Award winners for outstanding achieve.

Forrester To Recognize Return On Integration Honorees And Program Of The Year Award Winners At Its B2B Summit North America 2023

AUSTIN, Texas & CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today introduced two new research services, Forrester Decisions for Revenue Operations and Forrester Decisions for B2B Sales, at B2B Summit North America. Forrester Decisions for Revenue Operations is designed to help B2B leaders align internal operations that maximize customer value and drive higher revenue and profitability. This Forrester Decisions service will help leaders across marketing operations, sales operatio.

Forrester Introduces New Forrester Decisions Research Services To Help B2B Leaders Drive Scalable And Sustained Business Growth

U.S. tech research and advisory firm Forrester Research has decided to close its office in mainland China after the country's government increased scrutiny on western consultancies.

US-based Forrester Research to close China office

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Forrester Research (FORR) came out with quarterly earnings of $0.27 per share, missing the Zacks Consensus Estimate of $0.46 per share. This compares to earnings of $0.45 per share a year ago.

Forrester Research (FORR) Q1 Earnings and Revenues Miss Estimates

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the first quarter ended March 31, 2023. Results were driven by flat contract value (CV) growth and a revenue decline of 9%. On a GAAP basis, loss per share was $0.21, and on an adjusted basis, earnings per share (EPS) was $0.27. Commenting on the announcement, CEO and Chairman George Colony stated, “The first quarter was difficult for Forrester. The unsteady economy, along with our o.

Forrester Research Reports 2023 First-Quarter Financial Results

LONDON--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) is opening calls for nominations in Europe, the Middle East, and Africa (EMEA) for its B2B Return On Integration Honours and B2B Programmes Of The Year Awards to recognise B2B organisations with outstanding achievements in marketing, sales, and product functions resulting in growth. Honourees will be recognised at Forrester's B2B Summit EMEA, being held in London, and digitally, 10–11 October 2023. Nominations for both award categories are open.

Forrester Opens Award Nominations In Europe, The Middle East, And Africa To Recognise Excellence In B2B Marketing, Sales, And Product Functions

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today opened calls for nominations for its global technology awards for two categories: Technology Strategy Impact and Enterprise Architecture. These awards will recognise organisations that have executed technology strategies that enable their business to be more adaptive, creative, and resilient — accelerating both business growth and customer success. Nominations for both award categories are open to organisations with 1,000 or more.

Forrester Opens Nominations For Its 2023 Technology Awards Across North America, Europe, And Asia Pacific

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester Research, Inc. (Nasdaq: FORR) will broadcast its first-quarter earnings conference call at 4:30 p.m. Eastern time on Thursday, May 4, 2023. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may preregister for the call here. Instructions are provided to ensure that the necessary audio applications are downloaded and installed.

Forrester Research To Broadcast Its 2023 First-Quarter Conference Call

LONDON--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today announced that retail holding company Majid Al Futtaim (MAF) is the Europe, Middle East, and Africa (EMEA) winner of its inaugural Customer-Obsessed Enterprise Award. The award recognises organisations that are putting customers at the centre of everything they do to accelerate business growth, retain customers, and enable greater employee engagement. MAF will be honoured at CX EMEA, being held in London and digitally, May 10–11, 2023.

Forrester Recognises Majid Al Futtaim As EMEA Recipient Of 2023 Customer-Obsessed Enterprise Award

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today announced that Best Buy, as well as leaders from NRG, M&T Bank, and Labcorp, are the North American winners of its inaugural Customer Obsession Awards.

Forrester Announces North American Recipients Of 2023 Customer Obsession Awards

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CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today announced the full conference agenda for its CX North America event being held in Nashville, Tennessee, and digitally, June 13–15, 2023. Digital consumers are dictating the pace of business. To accelerate digital innovation to better meet customers' evolving expectations, B2C organizations must align key functions — including customer experience (CX), marketing, and digital — around customer value.

Forrester Announces Full Conference Agenda For CX North America 2023

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today announced the full conference agenda for its B2B Summit North America event being held in Austin, Texas, and digitally on June 5–7, 2023. The B2B buying landscape is changing rapidly: Routes to market are diversifying; generational shifts are disrupting buying experiences; and buying motions are becoming difficult to predict.

Forrester Announces Full Conference Agenda For B2B Summit North America 2023

LONDON--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today announced the full conference agenda for its CX EMEA event being held in London and digitally on 10–11 May 2023. At a time when consumer brands are bracing for strong, macro-level headwinds, including inflation, talent shortages, and supply chain issues, a lack of shared vision across the business is a challenge.

Forrester Announces Full Conference Agenda For CX EMEA 2023

Forrester Research is trading near a 10-year low valuation, after management forecast a somewhat disappointing 2023. A unique and rare chart pattern of declining price with nicely rising buying momentum is now reality.

The Bottom Fishing Club: Noteworthy Forrester Research Reversal

CAMBRIDGE, Mass.--(BUSINESS WIRE)--According to Forrester's (Nasdaq: FORR) customer-obsessed growth engine research , outdated short-term growth strategies that focus on extracting value from customers no longer work. Dramatic changes in buyers' behavior, evolving business models, and technology advances mandate a shift in how companies design their strategies and operate their organizations.

Forrester: Aligning Around The Customer Will Turbocharge Companies' Growth Engines

CAMBRIDGE, Mass.--(BUSINESS WIRE)--According to Forrester's (Nasdaq: FORR) Younger Buyers Have Changed The Business Buying Landscape report , Millennials and Gen Z constitute 64% of business buyers, with Millennials making up more than half of all business buyers. These younger buyers are more demanding, engaging in more buying activities, and more willing to express their dissatisfaction with the buying process.

Forrester: Generational Shifts Are Disrupting Traditional Business Buying Behaviors And Necessitate Reevaluating Go-To-Market Strategies

Forrester Research, Inc. (NASDAQ:FORR ) Q4 2022 Earnings Conference Call February 9, 2023 4:30 PM ET Company Participants Tyson Seely - VP, IR George Colony - Chairman and CEO Chris Finn - CFO Carrie Johnson - Chief Product Officer Nate Swan - Chief Sales Officer Conference Call Participants Andrew Nicholas - William Blair Anja Soderstrom - Sidoti Vincent Colicchio - Barrington Operator Good afternoon and thank you for standing by. Welcome to Forrester's Fourth Quarter and Full Year 2022 Conference Call.

Forrester Research, Inc. (FORR) Q4 2022 Earnings Call Transcript

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester Research, Inc. (Nasdaq: FORR) today announced its 2022 fourth-quarter and full-year financial results. Commenting on the results, George F. Colony, Forrester's CEO and chairman stated, “In 2022, we posted strong growth on both the top and bottom lines, with revenue increasing 9% and adjusted EPS increasing 18%. We are also pleased to report that Forrester Decisions now constitutes approximately one-third of our contract value.

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