Five9

Five9, Inc. engages in the provision of cloud software for contact centers. It specializes in omnichannel routing, analytics, workforce organization and reporting. The company was founded in December 2001 and is headquartered in San Ramon, CA.

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Five9 reports robust Q4 earnings, eyes growth amidst challenges

Five9's Q4 2022 performance was strong, marked by revenue growth, record free cash flow, and a focus on cloud migration and AI driving market expansion.
While challenges like macroeconomic headwinds and sales cycle complexities exist, the company's strengths in enterprise business and innovation position it well for future growth.
Opportunities lie in revenue growth projections for 2023, bundling strategies for AI solutions, and international expansion efforts, offering avenues for continued success.
Balanced growth strategies, cautious optimism, and a commitment to innovation underscore Five9's resilience and potential in navigating market challenges.

Five9 reports strong Q1 earnings, eyes AI opportunities for growth

Five9's Q1 performance showcased robust revenue growth and margin, driven by enterprise business and recurring revenue sources.
The company's strategic focus on practical AI solutions, customer data insights, and automation technologies positions it as a leading CX technology provider.
While facing challenges in hiring and deal slippage, Five9 remains optimistic about its long-term market opportunities and growth potential.

Five9 reports robust Q2 earnings, eyes market leadership and international growth

Five9's Q2 performance showcases strong revenue growth, record cash flow, and strategic acquisitions driving market leadership. While challenges exist in consumer segment weakness and partner revenue timelines, opportunities in market trends and competitive positioning offer avenues for growth. With a focus on international expansion, AI leadership, and customer experience, Five9 is poised for continued success.

Five9 reports robust Q3 results, eyes AI growth opportunities

Five9's Q3 performance reflects strong revenue growth, margin improvement, and a positive outlook for future revenue targets.
The company's strengths lie in AI and automation leadership, international expansion, and effective partnership strategies.
Challenges include deal signing delays, channel maturity, and coordination with third-party partners in international projects.
Opportunities for Five9 include continued growth in AI solutions, international expansion, and achieving revenue targets for 2024.

Five9 reports strong Q4 earnings, eyes AI and global expansion

Five9's Q4 2023 showcased robust financial performance and strategic advancements, positioning the company for continued growth.
Strong emphasis on AI, data strategy, and global expansion underscores a forward-looking approach to market opportunities.
Challenges in gross margins and consumer vertical performance require targeted solutions for sustained success.
Opportunities in cloud contact center platforms, AI, and international markets offer avenues for future revenue growth.

Five9 reports record Q1 revenue, AI and cloud strengths drive growth

Five9's Q1 performance reflects strong revenue growth, profitability, and success in key strategic initiatives. The company's focus on cloud, AI, and upmarket expansion positions it well for sustained growth. Challenges in customer retention and implementation efficiency require attention, while opportunities in AI, healthcare expansion, and customer base monetization offer avenues for future growth.

Five9 surpasses Q3 expectations with strong AI-driven growth

Five9 delivered strong Q3 results, exceeding guidance with notable subscription revenue and total revenue growth.
The company's focus on AI products, acquisitions, and strategic hires positions it well for future growth.
While challenges like maintaining professional services revenue exist, Five9's commitment to AI and margin expansion bodes well for its future.
Opportunities in AI transformation, long-term subscription growth, and margin expansion present avenues for sustained success.

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Five9, Inc. engages in the provision of cloud software for contact centers. It specializes in omnichannel routing, analytics, workforce organization, and reporting. The company was founded in December 2001 and is headquartered in San Ramon, CA.

Autodesk

Doximity

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SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (Nasdaq: FIVN), a leading provider of the intelligent CX Platform, today provided details for its first quarter 2023 financial results conference call on Thursday, May 4, 2023 at 4:30 p.m. Eastern Time. Participants may register for the Zoom Video webinar at 4:30 p.m. Eastern Time on May 4, 2023 by clicking here. A replay will be available approximately two hours after the conclusion of the live event and will remain up for approximately one week.

Five9 to Report First Quarter 2023 Financial Results on May 4, 2023

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, (NASDAQ: FIVN) a leading provider of the Intelligent CX Platform, today announced enhancements to Five9 Workflow Automation (WFA), including new tools to integrate data and automate processes between the contact center and other enterprise business systems.

Workflow Automation Now Included as a Standard Capability in the Five9 Intelligent CX Platform Helping Customers Orchestrate Integrated Journeys and Fluid CX

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced the general availability of Five9 Agent Assist 2.0 with AI Summary, powered by OpenAI. Using the same generative AI technology behind ChatGPT, the solution summarizes customer call transcripts in seconds, yielding a rapid time to value by reducing manual, after-call work.

Five9 Introduces Agent Assist 2.0 with AI Summary powered by OpenAI

SAN RAMON, Calif. & SANTA BARBARA, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the Intelligent CX Platform and Invoca, a cloud leader in AI conversation intelligence, today announced that they have expanded their strategic partnership to deliver a solution that enables deeper insight into real-time data throughout the entire customer journey and brings the contact center and the marketing teams closer together to enable more “fluid” CX.

Five9 Expands Partnership with Invoca to Provide Deeper Insight into Customer Journeys

Qualtrics International

SALT LAKE CITY--(BUSINESS WIRE)--QUALTRICS X4 – Qualtrics and Five9 today announced a partnership to integrate Five9's industry-leading cloud contact center solutions with Qualtrics Frontline Care™. The new seamless integration between Five9 Event Subscription Services and the Qualtrics' XM Platform™ enables customer service teams to more deeply understand how their customers feel about a service experience, uncover agent coaching opportunities and quality assurance issues, and respond more efficiently when a customer relationship is at risk. The combined capabilities will help contact center managers improve the agent experience and deliver more personalized customer experiences that increase brand loyalty.

Qualtrics and Five9 Partner to Improve the Contact Center Experience for Agents and Customers

Five9, Inc. (NASDAQ:FIVN ) Q4 2022 Results Earnings Conference Call February 23, 2023 4:30 PM ET Company Participants Mike Burkland - Chairman and Chief Executive Officer Dan Burkland - President Barry Zwarenstein - Chief Financial Officer Conference Call Participants David Hynes Jr. - Canaccord Genuity Ryan MacWilliams - Barclays Capital Scott Berg - Needham & Company Meta Marshall - Morgan Stanley Taylor McGinnis - UBS Matt Stotler - William Blair Sterling Auty - MoffettNathanson Samad Samana - Jefferies Fred Lee - Credit Suisse Matthew Niknam - Deutsche Bank Matt VanVliet - BTIG Terry Tillman - Truist Securities Quinton Gabrielli - Piper Sandler Michael Turrin - Wells Fargo Michael Funk - Bank of America Merrill Lynch Unidentified Company Representative Thank you for joining us today. On the call are Mike Burkland, Chairman and CEO; Dan Burkland, President; and Barry Zwarenstein, CFO.

Five9, Inc. (FIVN) Q4 2022 Earnings Call Transcript

Five9 (FIVN) delivered earnings and revenue surprises of 31.71% and 1.90%, respectively, for the quarter ended December 2022. Do the numbers hold clues to what lies ahead for the stock?

Five9 (FIVN) Q4 Earnings and Revenues Top Estimates

Five9 Inc.'s stock FIVN, +3.47% dove more than 6% in extended trading Wednesday after the cloud-software reported a widening quarterly loss. Five9 reported a fiscal fourth-quarter net loss of $13.65 million, or 19 cents a share, compared with a net loss of $3.6 million, or 5 cents a share, in the year-ago quarter.

Five9's stock drops on widening quarterly loss

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center software, today reported results for the fourth quarter and full year ended December 31, 2022. Fourth Quarter 2022 Financial Results Revenue for the fourth quarter of 2022 increased 20% to a record $208.3 million, compared to $173.6 million for the fourth quarter of 2021. GAAP gross margin was 53.8% for the fourth quarter of 2022, compared to 54.1% for the fourth quarter of 2021.

Five9 Reports Fourth Quarter Revenue Growth of 20% to a Record $208.3 Million

SAN RAMON, Calif.--( BUSINESS WIRE )--Five9, Inc. (Nasdaq: FIVN), a leading provider of the intelligent cloud contact center, today provided details for its fourth quarter and fiscal year 2022 financial results conference call on Wednesday, February 22, 2023 at 4:30 p.m. Eastern Time.

Five9 to Report Fourth Quarter and Fiscal Year 2022 Financial Results on February 22, 2023

MEXICO CITY--( BUSINESS WIRE )--MCM Telecom, a leading telecommunications provider, XTT Mexico, a cloud services distributor in Mexico, and Five9, an industry-leading provider of cloud contact center solutions, today announced that MCM Telecom has joined the Five9 network of Certified Integrated Network Partners (CINP).

MCM Telecom, Five9 and XTT Mexico Announce Strategic Partnership to Deliver Integrated CX Solutions in LATAM

SAN RAMON, Calif.--( BUSINESS WIRE )--Five9 Inc., a leading provider of the intelligent cloud contact center, today announced that it has been named a Leader in the Aragon Research Globe for Conversational AI in the Intelligent Contact Center, 2023.

Five9 Named a Leader in the 2023 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center

SAN RAMON, Calif.--( BUSINESS WIRE )--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced the opening of its new European Research and Development Hub in Porto, Portugal. The office will serve as the company's European engineering headquarters, with work spanning artificial intelligence, software engineering, and cloud operations.

Five9 Opens New European Engineering Hub in Porto, Portugal

Nutanix

Piper Sandler analyst James Fish lists Five9, Nutanix, and Arista as his top cloud automation stocks for 2023.

Five9 and Nutanix Are Two of This Analyst's Top Cloud Automation Picks. Here's Why.

Five9 is a leading provider of cloud contact centers for enterprises. The company reported strong financial results in the third quarter of 2022, beating both top and bottom-line growth estimates.

Five9: Strong Growth And Super Retention

SAN RAMON, Calif.--( BUSINESS WIRE )--Five9, a leading provider of the intelligent cloud contact center, today announced that it has been recognized with two awards from Aragon Research. Five9 has won the 2022 Aragon Research Innovation award for Intelligent Contact Centers, and Genefa Murphy, CMO of Five9, has won the 2022 Aragon Research Women in Technology Award.

Five9 Wins Two Aragon Research Awards for Product Innovation and Marketing Leadership

SAN RAMON, Calif.--( BUSINESS WIRE )--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced new capabilities that help businesses deliver more engaging and unified customer journeys across digital and voice channels and between virtual and live agents. These features include rich media for digital and voice channels, multi-modal engagement capabilities, real-time language translation, enhanced developer tools for Five9 IVA Studio users, and integrated analytics to optimize interactions.

Five9 Elevates Omni-Channel Customer Engagement with Innovations in Digital Self-Service, AI Design, and Analytics

MOUNTAIN VIEW, Calif.--( BUSINESS WIRE )--Redis, the leading real-time data platform, announced today the nomination of Rowan Trollope to become the company's Chief Executive Officer, replacing Ofer Bengal, who will become Chairman of the Board. The transition is part of a long-planned succession process and will be effective February 1, 2023.

Redis Announces CEO Transition

SAN RAMON, Calif.--( BUSINESS WIRE )--Five9, a leading provider of the intelligent cloud contact center, announced today it is hosting its annual CX Summit Canada on December 1, 2022, followed by in-person networking events in Toronto, Montreal and Calgary. CX Summit Canada will explore industry trends, strategies, and new solutions to move Canadian enterprises forward in migrating on-premises contact centres into the cloud.

Five9 Announces Annual Virtual Customer Experience (CX) Summit Canada

The consensus price target hints at a 130.6% upside potential for Five9 (FIVN). While empirical research shows that this sought-after metric is hardly effective, an upward trend in earnings estimate revisions could mean that the stock will witness an upside in the near term.

Wall Street Analysts See a 131% Upside in Five9 (FIVN): Can the Stock Really Move This High?

Investors were happy with Five9's solid third-quarter results.

Why Five9 Stock Skyrocketed Today

Five9, Inc. (NASDAQ:FIVN ) Q3 2022 Earnings Conference Call November 7, 2022 4:30 PM ET Company Participants Mike Burkland – Chairman and Incoming Chief Executive Officer Rowan Trollope – Chief Executive Officer Dan Burkland – President Barry Zwarenstein – Chief Financial Officer Conference Call Participants Ryan MacWilliams – Barclays DJ Hynes – Canaccord Scott Berg – Scott Berg Meta Marshall – Morgan Stanley Taylor McGinnis – UBS Peter Levine – Evercore Sterling Auty – MoffettNathanson Matt VanVliet – BTIG Matt Stotler – William Blair Will Power – Baird Michael Turrin – Wells Fargo Unidentified Company Representative Thank you for joining us today. On the call are Mike Burkland, Chairman and Incoming CEO; Rowan Trollope, CEO; Dan Burkland, President; and Barry Zwarenstein, CFO.

Five9, Inc. (FIVN) Q3 2022 Earnings Call Transcript

Five9 (FIVN) delivered earnings and revenue surprises of 8.33% and 0.94%, respectively, for the quarter ended September 2022. Do the numbers hold clues to what lies ahead for the stock?

Five9 (FIVN) Surpasses Q3 Earnings and Revenue Estimates

Five9 Inc.'s. stock FIVN, -5.43% initially plummeted 16% before rallying in extended trading Monday after the call-center software specialist offered quarterly and annual revenue guidance that fell short of analyst estimates.

News for Five9 Stock (FIVN)