eGain

eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. Its solutions include financial services, insurance, retail, travel and hospitality, ecommerce, helpdesks, and marketing. The company was founded by Ashutosh Roy in September 1997 and is headquartered in Sunnyvale, CA.

Earnings data Q3 2021

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eGain meets Q3 revenue guidance, focuses on balanced growth for 2024

eGain's Q3 2023 performance met guidance, reflecting financial stability and resilience in the U.S. customer base. The company faced challenges in securing new logo deals and experienced a decline in total revenue, prompting additional expense controls. However, opportunities lie in the expected revenue for Q4 2023 and the company's focus on balanced growth and profitability for fiscal year 2024.

eGain reports record revenue in Q2 2023 amidst market challenges

eGain's Q2 2023 performance reflects strong revenue growth, operational efficiency, and market resilience despite challenges in sales cycles and cautious spending trends. The company's focus on innovation, partnerships with key industries, and solid financial foundation present growth opportunities in the knowledge-powered customer engagement market.
While eGain faces challenges in navigating evolving market dynamics and competitive pressures, its strategic initiatives like hiring seasoned sales professionals and leveraging AI technology for knowledge management position it well for future growth. Maintaining a balance between innovation, market demand, and financial prudence will be crucial for eGain's sustained success.

eGain reports strong Q3 earnings and plans for sustainable growth

eGain's Q3 2023 performance reflects solid financial results, strong customer wins, and ongoing innovation in customer engagement solutions.
The company's focus on expense controls and growth strategies highlights a strategic approach to balancing profitability and expansion.
While facing challenges in a competitive market, eGain has opportunities to leverage its strengths in innovation and customer demand for continued growth.

eGain reports solid fiscal 2023 performance amidst new challenges

eGain's fiscal 2023 showed growth in revenue and net income, with a focus on profitability and client satisfaction.
While facing challenges in new customer acquisitions, the company remains optimistic about demand trends and opportunities.
Excitement surrounds the upcoming annual customer conference and market interest in Knowledge Hubs.

eGain surpasses Q1 expectations, eyes growth through innovation and clients

eGain's Q1 performance exceeded expectations, with strong financials and customer loyalty metrics.
The company showcased strengths in client acquisitions, innovation with AssistGPT, and industry recognition.
Challenges include maintaining growth momentum and differentiation in a competitive landscape.
Opportunities lie in expanding the client base, driving operational efficiencies through AI, and strategic partnerships.

eGain surpasses Q2 expectations, focuses on growth amid client changes

eGain delivered strong Q2 results exceeding guidance, showcasing financial resilience and innovation in AI and knowledge management.
While facing challenges from client non-renewals and revenue decline, the company's focus on new logo wins and market interest in AssistGPT presents growth opportunities.
Maintaining profitability and addressing client churn will be crucial for eGain's sustained success and market competitiveness in the coming quarters.
With a solid cash position and a strategic outlook for Q3, eGain is poised to navigate challenges and leverage opportunities for future growth and expansion.

eGain reports Q3 revenue dip but boosts profitability with AI

eGain's Q3 performance reflects revenue challenges but strong profitability growth, driven by new client wins and AI solutions.
The company faces short-term financial pressures but maintains a positive outlook with adjusted revenue guidance for fiscal 2024.
Opportunities lie in leveraging R&D investments, expanding customer base, and enhancing AI solutions to drive future growth and market leadership.

eGain reports strong Q4 earnings, eyes AI market growth

eGain's Q4 performance reflects solid financial results and strategic focus on AI knowledge offerings
While facing challenges in a competitive market, the company is well-positioned to capitalize on growth opportunities
Balancing investments with financial discipline will be crucial for sustained profitability and market leadership
Overall, eGain's outlook for fiscal 2025 shows a commitment to innovation and customer-centric strategies

eGain surpasses Q1 expectations, focuses on AI growth opportunities

eGain's Q1 2025 performance exceeded expectations, driven by strong new bookings and strategic focus on AI Knowledge offerings.
While facing challenges such as revenue decline and client losses, the company maintains a strong financial position and growth outlook.
Opportunities lie in SaaS revenue growth, market expansion through AI technology, and proactive investor engagement strategies.
Overall, eGain's performance, strengths, challenges, and opportunities position the company for continued growth and market success.

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eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. Its solutions include financial services, insurance, retail, travel and hospitality, ecommerce, helpdesks, and marketing. The company was founded by Ashutosh Roy and Gunjan Sinha in September 1997 and is headquartered in Sunnyvale, CA.

SUNNYVALE, Calif., Dec. 13, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center.

eGain Named a Visionary in the 2024 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

eGain's stock has fallen sharply this year, driven by revenue declines following the loss of two large customers, which has raised concerns among investors. The AI Knowledge Hub product is greatly benefitting from the increased adoption of AI by its customers, though this is yet to be reflected in the company's topline. Despite the ongoing challenges, the company remains profitable, with $67 million in net cash, representing 40% of its current market cap.

eGain: Aiming To Harness AI Momentum While Overcoming Ongoing Challenges

SUNNYVALE, Calif., Nov. 21, 2024 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), the AI Knowledge Management platform for business, announced today that its Board of Directors approved an extension to the stock repurchase program from November 14, 2024, until the earlier of (i) the date the aggregate amount of shares that can be repurchased under the stock repurchase program have been repurchased and (ii) November 14, 2025.

eGain Announces Extension to Stock Repurchase Program

eGain Corporation (NASDAQ:EGAN ) Q1 2025 Earnings Call Transcript November 12, 2024 5:00 PM ET Company Participants Jim Byers - IR, MKR IR Ashu Roy - CEO Eric Smit - CFO Conference Call Participants Daniel Hibshman - Craig-Hallum Richard Baldry - ROTH Capital Operator Good afternoon, and welcome to the eGain Fiscal 2025 First Quarter Financial Results Conference Call. All participants will be in listein-only mode.

eGain Corporation (EGAN) Q1 2025 Earnings Call Transcript

SUNNYVALE, Calif., Nov. 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it is a Gold Sponsor for the 20th Knowledge Management Days Conference, being held November 19-20, 2024, in Stuttgart, Germany.

eGain to Showcase AI Knowledge Innovations and Best Practices at Stuttgart KM Days 2024

EGain (EGAN) came out with quarterly earnings of $0.04 per share, beating the Zacks Consensus Estimate of $0.01 per share. This compares to earnings of $0.12 per share a year ago.

EGain (EGAN) Q1 Earnings and Revenues Beat Estimates

SUNNYVALE, Calif., Nov. 08, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the AI knowledge management platform, announced that the eGain AI Knowledge Hub was selected as the Readers' Choice for 2024 by KMWorld Magazine in the Customer Experience and Support category.

eGain wins KMWorld Magazine's Readers' Choice Award for 2024

SUNNYVALE, Calif., Nov. 05, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), the AI knowledge platform for customer service, will announce its fiscal 2025 first quarter financial results after the close of regular market trading on Tuesday, November 12, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast.

eGain to Announce Fiscal 2025 First Quarter Financial Results on November 12, 2024

CHICAGO, Oct. 29, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the AI knowledge platform for service, announced major product enhancements at its Solve 24 conference in Chicago. By 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals, per Gartner.

eGain Announces Game-Changing Enhancements to its AI Knowledge Platform at Solve 24

SUNNYVALE, Calif., Oct. 15, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the AI knowledge platform for customer service, today announced the eGain Solve 2024 conference to usher in the era of AI knowledge to transform business performance.

AI knowledge thought leaders and practitioners to convene at eGain Solve 2024

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eGain Corporation (NASDAQ:EGAN ) Q4 2024 Earnings Conference Call September 5, 2024 5:00 PM ET Company Participants Jim Byers - MKR Investor Relations Ashutosh Roy - Chief Executive Officer Eric Smit - Chief Financial Officer Conference Call Participants Jeff Van Rhee - Craig-Hallum Capital Group LLC Richard Baldry - ROTH Capital Partners, LLC Operator Good day, and welcome to the eGain Fiscal 2024 Fourth Quarter and Full-Year Financial Results Call. All participants will be in a listen-only mode.

eGain Corporation (EGAN) Q4 2024 Earnings Call Transcript

EGain (EGAN) came out with quarterly earnings of $0.08 per share, beating the Zacks Consensus Estimate of $0.02 per share. This compares to earnings of $0.11 per share a year ago.

EGain (EGAN) Q4 Earnings and Revenues Top Estimates

SUNNYVALE, Calif., Sept. 05, 2024 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), an AI Knowledge platform for service, today announced financial results for its fiscal 2024 fourth quarter and full fiscal year ended June 30, 2024.

eGain Announces Fourth Quarter and Fiscal Year 2024 Financial Results; AI Knowledge Fuels New Logo Momentum

SUNNYVALE, Calif., Aug. 28, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), the AI knowledge platform for customer service, will announce its fiscal 2024 fourth quarter and full year financial results after the close of regular market trading on Thursday, September 5, 2024, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast.

eGain to Announce Fiscal 2024 Fourth Quarter and Full Year Financial Results on September 5, 2024

SUNNYVALE, Calif., Aug. 14, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the AI knowledge platform for customer service, today announced the release of “Knowledge Management For Dummies, eGain 2nd Special Edition”, published by John Wiley & Sons. Available in both e-book and print formats, the 2nd Special Edition is an updated version of its popular first edition, which received thousands of downloads.

eGain releases “Knowledge Management for Dummies, eGain 2nd Special Edition” with John Wiley & Sons

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eGain announced that Virginia529 has selected eGain Knowledge Hub™ to enhance customer service with robust knowledge management and improved consistency.

Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor Experience

SUNNYVALE, Calif., June 13, 2024 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ:  EGAN ), the AI knowledge platform for customer service, today announced that it has been named in the 2024 Gartner Market Guide for Customer Service Knowledge Management Systems.

eGain named a Representative Vendor in the 2024 Gartner® Market Guide for Customer Service Knowledge Management Systems

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SUNNYVALE, Calif., May 31, 2024 (GLOBE NEWSWIRE) -- eGain (Nasdaq: EGAN), the AI knowledge platform for customer service, announced today that its Board of Directors approved a $20 million increase in its stock repurchase program, bringing the aggregate amount eGain may purchase thereunder from $20 million to $40 million of its outstanding common stock.

eGain Announces Increase to Stock Repurchase Program of $20 Million

SUNNYVALE, Calif., May 29, 2024 (GLOBE NEWSWIRE) -- eGain ( NASDAQ: EGAN ), the AI knowledge platform for customer service, today announced that a Global 50 manufacturing giant has selected eGain as its strategic AI knowledge platform to provide trusted answers for customer service.

Global 50 Manufacturing Giant Trusts eGain for Knowledge-Powered Customer Service

VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator has partnered with eGain Corporation (NASDAQ: EGAN), the number one AI knowledge platform for customer service. TELUS International offers the eGain Knowledge Hub™ as an integrated solution as part of its Contact Center as a Service (CCaaS) offering, or as a standalone customer self-serve option, proactively delivering trusted answers and personalized guid.

TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities

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