eGain

eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. Its solutions include financial services, insurance, retail, travel and hospitality, ecommerce, helpdesks, and marketing. The company was founded by Ashutosh Roy in September 1997 and is headquartered in Sunnyvale, CA.

Earnings data Q3 2021

Earnings data Q4 2021

Earnings data Q1 2022

Earnings data Q2 2022

Earnings data Q3 2022

Earnings data Q4 2022

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Earnings data Q3 2023

Earnings data Q4 2023

Earnings data Q1 2024

Earnings data Q2 2024

Earnings data Q3 2024

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Earnings data Q1 2025

Earnings data Q2 2025

eGain meets Q3 revenue guidance, focuses on balanced growth for 2024

eGain's Q3 2023 performance met guidance, reflecting financial stability and resilience in the U.S. customer base. The company faced challenges in securing new logo deals and experienced a decline in total revenue, prompting additional expense controls. However, opportunities lie in the expected revenue for Q4 2023 and the company's focus on balanced growth and profitability for fiscal year 2024.

eGain reports record revenue in Q2 2023 amidst market challenges

eGain's Q2 2023 performance reflects strong revenue growth, operational efficiency, and market resilience despite challenges in sales cycles and cautious spending trends. The company's focus on innovation, partnerships with key industries, and solid financial foundation present growth opportunities in the knowledge-powered customer engagement market.
While eGain faces challenges in navigating evolving market dynamics and competitive pressures, its strategic initiatives like hiring seasoned sales professionals and leveraging AI technology for knowledge management position it well for future growth. Maintaining a balance between innovation, market demand, and financial prudence will be crucial for eGain's sustained success.

eGain reports strong Q3 earnings and plans for sustainable growth

eGain's Q3 2023 performance reflects solid financial results, strong customer wins, and ongoing innovation in customer engagement solutions.
The company's focus on expense controls and growth strategies highlights a strategic approach to balancing profitability and expansion.
While facing challenges in a competitive market, eGain has opportunities to leverage its strengths in innovation and customer demand for continued growth.

eGain reports solid fiscal 2023 performance amidst new challenges

eGain's fiscal 2023 showed growth in revenue and net income, with a focus on profitability and client satisfaction.
While facing challenges in new customer acquisitions, the company remains optimistic about demand trends and opportunities.
Excitement surrounds the upcoming annual customer conference and market interest in Knowledge Hubs.

eGain surpasses Q1 expectations, eyes growth through innovation and clients

eGain's Q1 performance exceeded expectations, with strong financials and customer loyalty metrics.
The company showcased strengths in client acquisitions, innovation with AssistGPT, and industry recognition.
Challenges include maintaining growth momentum and differentiation in a competitive landscape.
Opportunities lie in expanding the client base, driving operational efficiencies through AI, and strategic partnerships.

eGain surpasses Q2 expectations, focuses on growth amid client changes

eGain delivered strong Q2 results exceeding guidance, showcasing financial resilience and innovation in AI and knowledge management.
While facing challenges from client non-renewals and revenue decline, the company's focus on new logo wins and market interest in AssistGPT presents growth opportunities.
Maintaining profitability and addressing client churn will be crucial for eGain's sustained success and market competitiveness in the coming quarters.
With a solid cash position and a strategic outlook for Q3, eGain is poised to navigate challenges and leverage opportunities for future growth and expansion.

eGain reports Q3 revenue dip but boosts profitability with AI

eGain's Q3 performance reflects revenue challenges but strong profitability growth, driven by new client wins and AI solutions.
The company faces short-term financial pressures but maintains a positive outlook with adjusted revenue guidance for fiscal 2024.
Opportunities lie in leveraging R&D investments, expanding customer base, and enhancing AI solutions to drive future growth and market leadership.

eGain reports strong Q4 earnings, eyes AI market growth

eGain's Q4 performance reflects solid financial results and strategic focus on AI knowledge offerings
While facing challenges in a competitive market, the company is well-positioned to capitalize on growth opportunities
Balancing investments with financial discipline will be crucial for sustained profitability and market leadership
Overall, eGain's outlook for fiscal 2025 shows a commitment to innovation and customer-centric strategies

eGain surpasses Q1 expectations, focuses on AI growth opportunities

eGain's Q1 2025 performance exceeded expectations, driven by strong new bookings and strategic focus on AI Knowledge offerings.
While facing challenges such as revenue decline and client losses, the company maintains a strong financial position and growth outlook.
Opportunities lie in SaaS revenue growth, market expansion through AI technology, and proactive investor engagement strategies.
Overall, eGain's performance, strengths, challenges, and opportunities position the company for continued growth and market success.

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eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. Its solutions include financial services, insurance, retail, travel and hospitality, ecommerce, helpdesks, and marketing. The company was founded by Ashutosh Roy and Gunjan Sinha in September 1997 and is headquartered in Sunnyvale, CA.

By integrating with SAP Service Cloud, eGain Knowledge Hub™ addresses the critical need for contextual knowledge and conversational guidance for contact center agents in the ‘work from home' world By integrating with SAP Service Cloud, eGain Knowledge Hub™ addresses the critical need for contextual knowledge and conversational guidance for contact center agents in the ‘work from home' world

eGain Knowledge Hub Now Available on SAP® Store

EGain (EGAN) doesn't possess the right combination of the two key ingredients for a likely earnings beat in its upcoming report. Get prepared with the key expectations.

Earnings Preview: eGain (EGAN) Q4 Earnings Expected to Decline

85% of users rate their personalized coaching plan achievable 85% of users rate their personalized coaching plan achievable

eGain Virtual Financial Coach™ Experiences Early Success with Credit Unions

SUNNYVALE, Calif., Aug. 03, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that management is scheduled to present at the Oppenheimer Virtual 24th Annual Technology, Internet & Communications Conference on Monday, August 9, 2021 at 11:55 am PT, with virtual one-on-one meetings with investors held throughout the day.

eGain to Present at Oppenheimer 24th Annual Technology, Internet and Communications Conference on August 9, 2021

eGain Corp (NASDAQ: EGAN) expects FY21 revenue and earnings to be at or above the high end of its previously provided guidance range. The company had expected revenue of $77.3 million to $77.9 million, versus the analyst consensus of $76.34 million.

eGain Expects FY21 Results To Top Guidance, Consensus

SUNNYVALE, Calif., July 15, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading provider of omnichannel customer engagement solutions, today announced that it expects revenue and earnings for its fiscal 2021 full year ended June 30, 2021 to be at or above the high end of its previously provided guidance range.

eGain Expects Fiscal 2021 Revenue and Earnings to Exceed Guidance

eGain (EGAN) was a big mover last session on higher-than-average trading volume. The latest trend in earnings estimate revisions might not help the stock continue moving higher in the near term.

eGain (EGAN) Moves 7.9% Higher: Will This Strength Last?

SUNNYVALE, Calif., June 24, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that its clients were the leaders in several industry sectors in Newsweek's Best Customer Service 2021 Survey.

eGain Clients Excel in Newsweek's Best Customer Service 2021 Survey

SUNNYVALE, Calif., June 16, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading provider of omnichannel customer engagement solutions, today announced that management will be hosting virtual meetings with investors June 21st through June 23rd during the 7th Annual ROTH Virtual London Conference.

eGain to Participate at the ROTH Virtual London Conference

SUNNYVALE, Calif., June 08, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that eGain Cloud has earned Certified status for information security by HITRUST.

eGain Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture, and Meet Compliance Requirements

SUNNYVALE, Calif., June 02, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that the Family Court of the State of Delaware has selected eGain for virtual assistance and live chat digital channels.

The Family Court of the State of Delaware Advances Digital Citizen Engagement with eGain

SUNNYVALE, Calif., May 28, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of omnichannel customer engagement solutions, today announced that management will be hosting virtual meetings with investors on Wednesday, June 2, 2021 during the 18th Annual Craig-Hallum Institutional Investor Virtual Conference.

eGain to Participate in Craig-Hallum Institutional Investor Virtual Conference on June 2, 2021

eGain (EGAN) saw its shares surge in the last session with trading volume being higher than average. The latest trend in earnings estimate revisions may not translate into further price increase in the near term.

eGain (EGAN) Moves 14% Higher: Will This Strength Last?

SUNNYVALE, Calif., May 12, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of omnichannel customer engagement solutions, today announced that management is scheduled to present at the 16th Annual Needham Virtual Technology & Media Conference on Monday, May 17, 2021 at 3:45 pm ET, with virtual one-on-one meetings with investors held throughout the day.

eGain to Present at the 16th Annual Needham Virtual Technology & Media Conference on May 17, 2021

eGain Corporation (EGAN) CEO Ashu Roy on Q3 2021 Results - Earnings Call Transcript

SUNNYVALE, Calif., May 11, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading provider of digital customer engagement solutions, today announced financial results for its fiscal 2021 third quarter ended March 31, 2021.

eGain Reports SaaS Revenue Growth of 19% for First Nine Months of Fiscal 2021

SUNNYVALE, Calif., May 04, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), the leading provider of omnichannel customer engagement solutions, will announce its fiscal 2021 third quarter financial results after the close of regular market trading on Tuesday, May 11, 2021, followed by an investor conference call and webcast at 2:00 p.m. Pacific Time (5:00 p.m. ET). Chief Executive Officer Ashu Roy and Chief Financial Officer Eric Smit will host the call and webcast.

eGain to Announce Fiscal 2021 Third Quarter Financial Results on May 11, 2021

SUNNYVALE, Calif., April 20, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that The Goodyear Tire & Rubber Company (NASDAQ: GT) has deployed eGain for digital-first, omnichannel customer engagement.

Goodyear Rolls Out Digital Customer Service with eGain

SUNNYVALE, Calif., April 01, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that a fast-growing online retailer leverages eGain for digital customer engagement automation.

Hypergrowth retailer automates digital shopper engagement with eGain

SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service

Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization

SUNNYVALE, Calif., March 09, 2021 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN ), the leading provider of omnichannel customer engagement solutions, today announced it has been invited to participate in the following two investor conferences in March:

eGain Announces Schedule of Virtual Investor Conferences in March

FARMINGTON HILLS, Mich. & SUNNYVALE, Calif.--(BUSINESS WIRE)--GreenPath Financial Wellness and eGain have launched the Virtual Financial Coach™, a unique, turnkey solution for financial counseling automation

GreenPath and eGain Launch Unique Anytime-Anywhere Virtual Financial Coach™

eGain's (EGAN) second-quarter fiscal 2021 results reflect strong SaaS revenue growth.

eGain (EGAN) Q2 Earnings Beat Estimates, SaaS Revenues Up Y/Y

eGain Corporation (EGAN) CEO Ashu Roy on Q2 2021 Results - Earnings Call Transcript

eGain (EGAN) delivered earnings and revenue surprises of 500.00% and 4.08%, respectively, for the quarter ended December 2020. Do the numbers hold clues to what lies ahead for the stock?

News for eGain Stock (EGAN)