Sprinklr

Sprinklr, Inc. engages in the provision of enterprise cloud software products. It enables organizations to do marketing, advertising, research, care, sales, and engagement across modern channels including social, messaging, chat, and text through its unified customer experience management software platform. The company was founded by Ragy Thomas on September 24, 2009 and is headquartered in New York, NY.

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Sprinklr reports robust Q1 growth and strategic focus on CXM

Sprinklr's Q1 performance reflects strong revenue growth and operational discipline, underpinned by a focus on innovation and strategic partnerships. While the uncertain macro environment and transition to higher-margin services present challenges, the company's commitment to achieving GAAP net income profitability and its focus on self-service offerings and omnichannel capabilities position it for long-term success.

Sprinklr reports robust Q2 earnings, eyes opportunities in contact center

Sprinklr's Q2 performance reflects strong revenue growth and notable achievements in category creation, AI integration, and customer expansion. While the company faces challenges in evaluating the impact of its self-service strategy and maintaining sales momentum, it sees opportunities in the contact center space and the positive impact of the AI wave on customer deals.

CXM reports strong Q3 performance and anticipates growth opportunities

CXM's Q3 showcased robust revenue growth and a positive outlook for subscription and total revenue for FY '24 and '25. While facing challenges with customer pressure and market softness, the company is focused on driving efficiencies and seizing opportunities for growth.

Sprinklr (CXM) achieves record revenue growth and operational efficiency

Sprinklr's strong financial performance, focus on operational efficiency, and strategic initiatives position it well for future growth. The company's emphasis on customer success, AI integration, and market consolidation trends align with industry shifts. Leveraging partnerships and innovative product offerings can drive sustained success in the competitive CXM landscape.

Sprinklr (CXM) reports strong Q1 results and positions for AI-driven growth

Sprinklr (CXM) delivered strong Q1 2024 results, showcasing robust financial performance, innovative product enhancements, and strategic growth initiatives. The company's focus on customer experience management, AI capabilities, and partnership ecosystem expansion positions it well for future success and market leadership.
While facing challenges in a competitive landscape and evolving market dynamics, Sprinklr's strengths in client relationships, innovation, and strategic partnerships provide a solid foundation for navigating challenges and seizing growth opportunities.
With a clear focus on profitability, customer-centric solutions, and market differentiation, Sprinklr is well-positioned to capitalize on opportunities in the AI-driven CXM space, drive sustainable growth, and deliver long-term value to stakeholders.
By leveraging its strengths, addressing challenges proactively, and seizing growth opportunities, Sprinklr can continue to strengthen its market position, drive innovation, and achieve sustainable growth in the dynamic customer experience management landscape.

Sprinklr reports robust Q2 earnings, eyes AI integration opportunities

Sprinklr's Q2 performance reflects solid revenue growth, profitability, and a healthy balance sheet. While facing challenges in assessing the impact of self-service and navigating uncertainties in the macro environment, the company is well-positioned to leverage opportunities in AI integration and partnership expansions.

Sprinklr (CXM) exceeds Q3 guidance, eyes growth in contact center

Sprinklr (CXM) delivered strong financial results in Q3, focusing on operational efficiency and AI-driven customer success. While facing challenges in renewals and macro pressures, the company is adapting its strategy for future growth and profitability, particularly in the contact center market segment.

Sprinklr reports robust Q4 earnings, eyes AI opportunities for growth

Sprinklr delivered a strong financial performance in Q4 2024, marked by revenue growth, record profitability, and strategic customer wins. While facing challenges in retention rates and cost pressures, the company is focused on seizing opportunities in AI offerings, go-to-market strategy enhancements, and internal productivity gains. With a clear emphasis on leadership alignment and product stickiness, Sprinklr aims to navigate evolving market dynamics.

Sprinklr reports Q1 revenue growth but lowers FY '25 outlook

Sprinklr reports solid Q1 performance with revenue growth and operational income. Despite challenges in net bookings and customer churn, the company maintains a focus on innovation and partnerships for future growth. Leadership changes and operational improvements aim to address current challenges and position Sprinklr for long-term success.

Sprinklr reports solid Q2 growth and strategic initiatives for future

Sprinklr's Q2 performance showed revenue growth and operational resilience despite challenges. The company's strategic focus on improving execution and expanding its customer base positions it well for future growth amidst evolving market dynamics.

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NEW YORK--(BUSINESS WIRE)---- $CXM #CXM--BWT Alpine F1® Team is pleased to confirm a three-year partnership renewal with Sprinklr (NYSE: CXM) as official partner and Unified-CXM platform provider for the team and the wider Alpine brand. The team will leverage all four Sprinklr product suites – Sprinklr Service, Sprinklr Insights, Sprinklr Marketing, and Sprinklr Social – as part of its project to maximize engagement with its loyal fans.

BWT Alpine F1® Team Extends Sprinklr Partnership to Enhance Fan Experience

Sprinkler (CXM) shares have started gaining and might continue moving higher in the near term, as indicated by solid earnings estimate revisions.

Earnings Estimates Rising for Sprinkler (CXM): Will It Gain?

Sprinklr Inc (NYSE:CXM) stock started 15% higher in Thursday's early deals buoyed by its fourth quarter and full year financial results. In New York, Sprinklr stock rose US$1.72 to trade at US$12.60.

Sprinklr starts Thursday up 15% as financials impress

NEW YORK--(BUSINESS WIRE)---- $CXM #CXM--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of a self-service version of its industry-leading social media management solution Sprinklr Social. Social media teams can now access Sprinklr Social on a self-service basis by subscribing to its ‘Advanced' Plan.

Sprinklr Introduces New Self-Service Plan and ChatGPT-Enabled Tools to Help Enterprise Social Teams

Sprinklr, Inc. (NYSE:CXM ) Q4 2023 Earnings Conference Call March 29, 2023 5:00 PM ET Company Participants Eric Scro – Vice President-Finance Ragy Thomas – Founder and Chief Executive Officer Manish Sarin – Chief Financial Officer Conference Call Participants Brett Knoblauch – Cantor Fitzgerald Pinjalim Bora – JPMorgan Arjun Bhatia – William Blair Michael Turits – KeyBanc Matt VanVliet – BTIG Matthew Kikkert – Stifel Elizabeth Porter – Morgan Stanley Tyler Radke – Citi Michael Berg – Wells Fargo Operator Ladies and gentlemen, thank you for standing by, and welcome to Sprinklr's Fourth Quarter Fiscal 2023 Earnings Conference Call and Webcast. At this time all participants are in a listen-only mode.

Sprinklr, Inc. (CXM) Q4 2023 Earnings Call Transcript

Sprinkler (CXM) delivered earnings and revenue surprises of 200% and 1.61%, respectively, for the quarter ended January 2023. Do the numbers hold clues to what lies ahead for the stock?

Sprinkler (CXM) Q4 Earnings and Revenues Top Estimates

Sprinklr reported fiscal fourth-quarter earnings and revenue that topped estimates while the outlook for CXM stock also came in above views. The post Sprinklr Earnings, Revenue Top Estimates Amid Strong Guidance appeared first on Investor's Business Daily.

Sprinklr Earnings, Revenue Top Estimates Amid Strong Guidance

NEW YORK--(BUSINESS WIRE)---- $CXM #CXM--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its fourth quarter and fiscal year ended January 31, 2023. “We are very pleased with Sprinklr's fourth quarter performance, and overall strong results in FY23. Our Q4 non-GAAP profitability, and free cash flow are a result of efficient execution, and creating business value for customers with our Unified-CXM platform.

Sprinklr Announces Fourth Quarter and Full Year Fiscal 2023 Results

NEW YORK--(BUSINESS WIRE)---- $CXM #CXM--Sprinklr (NYSE: CXM) today announced the winter release (v. 18.2) of its unified customer experience management (Unified-CXM) platform for modern enterprises. Release 18.2 includes more than 650 new features and innovations for the four Sprinklr product suites.

Sprinklr Announces 120 New Customer Service and 25 New AI Innovations to Elevate Omnichannel Customer Service

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NEW YORK--(BUSINESS WIRE)---- $CXM #CXM--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the fourth year in a row. “Many marketers are spending a significant amount of budget producing content without optimizing the value it delivers back to the business.

Sprinklr Named a Leader in the 2023 Gartner® Magic Quadrant™ for Content Marketing Platforms for the Fourth Consecutive Year

NEW YORK--(BUSINESS WIRE)---- $CXM #CXM--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the results of a new research report created in partnership with Customer Contact Week (CCW) Digital, Outsmarting Adversities | Customer Service Trends & Opportunities, which revealed alarming statistics for customer service teams and brands.

Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service

NEW YORK--(BUSINESS WIRE)---- $CXM #CXM--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company has been named a Challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms report. Sprinklr's digital-first approach to customer service is helping industry leaders unify their contact center to reduce costs and enhance customer experiences.

Sprinklr Named a Challenger in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

NEW YORK--(BUSINESS WIRE)---- $CXM #CXM--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company's fourth quarter of fiscal 2023 financial results will be released after market close on, Wednesday March 29, 2023. The company's earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com.

Sprinklr Announces Date of Fourth Quarter Financial Results

NEW YORK--(BUSINESS WIRE)---- $CXM #CXM--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its continued expansion in the Australia and New Zealand market with the launch of a local data hosting solution for the Sprinklr platform. Customers now have the option to host data in Australia through Sprinklr's hosting services provider. Sprinklr also provides hosting solutions in the US, Europe and the UAE.

Sprinklr Announces Local Data Hosting Solution in Australia & New Zealand

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NEW YORK--(BUSINESS WIRE)---- $CXM #CXM--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the Civil Services and Government Development Bureau of Qatar has selected Sprinklr as the technology platform to deliver unified digital citizen experiences across its government agencies.

The State of Qatar Debuts Unified Citizen Experience Management Platform for Government Services

NEW YORK--(BUSINESS WIRE)---- $CXM #CX--Sprinklr Appoints Jacob Scott as General Counsel and Corporate Secretary

Sprinklr Appoints Jacob Scott as General Counsel and Corporate Secretary

Customer experience firm Sprinklr has laid off roughly 4% of its global workforce — or more than 100 employees — as it realigns its headcount amid the ongoing economic slowdown. Sprinklr started the layoff drive last week and is cutting its workforce in India, U.S.

Sprinklr cuts 4% of global workforce amid slowdown

NEW YORK--( BUSINESS WIRE )--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Vodafone Idea Limited (Vi) – a leading telecom service provider in India – is using Sprinklr Modern Care, Modern Research and Social Engagement & Sales to transform its digital customer service and engagement strategy and design a seamless process for addressing Google reviews.

Vi Increases Positive Online Reviews for In-Store Experiences by 40% with Sprinklr

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Sprinkler (CXM) has been upgraded to a Zacks Rank #1 (Strong Buy), reflecting growing optimism about the company's earnings prospects. This might drive the stock higher in the near term.

All You Need to Know About Sprinkler (CXM) Rating Upgrade to Strong Buy

MIAMI & NEW YORK--( BUSINESS WIRE )--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Sprinklr is now an official Software Partner for Samsung, an industry leader in the global display market. As a Software Partner, the Sprinklr platform is now available as an integrated app for Samsung SMART Signage and Hospitality Displays.

Samsung and Sprinklr Partner to Reinvent the Shopping Experience

NEW YORK--( BUSINESS WIRE )--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Ferrara Candy Company – the candy manufacturer of more than 25 iconic brands, such as NERDS and SweeTARTS, that has been shaping the industry for more than 100 years– is using Sprinklr Modern Care, Modern Research and Social Engagement & Sales to achieve performance-driven social customer service, understand real-time conversations around products and manage engagement across more than 40 different social accounts.

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