Sprinklr (CXM) Stock Forecast & Price Target

Sprinklr is attractive because it is a differentiated customer experience platform spanning service, social, insights, and marketing, with AI-enabled workflows that address a $60B+ total addressable market. Despite only 1% revenue growth last quarter, the business appears to have stabilized under Rory Read, with Project Bear Hug helping reduce churn and a much stronger pipeline that includes 5–10 large deals and several very large opportunities in the next 2–3 quarters. The outlook is also supported by a depressed 1x EV/revenue valuation, a large F1Q and F2Q deal close history, and Hellman & Friedman’s 49.5% voting power, which could help drive strategic actions as execution improves.

Sprinklr is facing a difficult fundamental backdrop as its CXM market remains fragmented and highly competitive, while large technology vendors and point solutions pressure pricing, win rates, and expansion. Management’s lowered FY27 total revenue guide to $866.5M-$886.5M and reduced Non-GAAP operating income outlook to $140M at the midpoint underscore macro-driven deal delays, weaker professional services revenue, and added AI investment costs. The outlook is further clouded by the 4% Y/Y deceleration in Q4 FY26 net new ARR, a potential sales rep ramp lag, and risks tied to data access, cybersecurity, and a 390M-share overhang that could compress multiples.