TTEC Holdings

TTEC Holdings, Inc. is a digital global customer experience technology and services company. It focuses on the design, implementation and delivery of transformative solutions for many of brands. The firm operates through the following segments: TTEC Digital and TTEC Engage. The TTEC Digital segment provides design, build and operate tech-enabled, insight-driven CX solutions. The TTEC Engage segment provided digitally-enabled customer care, acquisition, and fraud prevention services. The company was founded by Kenneth D. Tuchman in 1982 and is headquartered in Englewood, CO.

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TTEC reports robust 2022 performance, eyes $2.5B revenue in 2023

TTEC's strong performance in 2022 with $2.44 billion revenue and 93 new client wins sets the stage for growth in 2023.
The company faces challenges in the hypergrowth sector but aims to leverage opportunities in AI and offshore services.
With a focus on organic growth, consolidation, and technology investments, TTEC aims for $2.5 billion revenue and $300 million EBITDA in 2023.

TTEC Holdings reports Q1 revenue growth, eyes AI integration for future

TTEC Holdings reported solid financial performance in Q1 2023, driven by revenue growth and strategic focus on AI integration and M&A. The company faces challenges in revenue softness in the Engage segment but sees opportunities in accelerating growth in the Digital business and expanding its client base.

TTEC Holdings reports solid Q2 results amidst AI adoption focus

TTEC Holdings delivered strong financial performance in Q2 2023, focusing on agility, AI adoption, and global expansion to drive future growth.
While facing challenges from macroeconomic pressures and consumer uncertainties, the company remains optimistic about its full-year financial outlook.
Opportunities in AI advancements, partnerships with hyperscalers, and offshore expansion position TTEC well for long-term success and profitability.

TTEC Holdings reports solid Q3 performance amidst economic challenges

TTEC Holdings navigated challenges in client decision-making amidst economic uncertainties, reporting solid Q3 performance and focusing on strategic expansion.
The company's strengths include growth in key verticals, generative AI initiatives, and global delivery capabilities, with a proactive approach to client opportunities.
While facing macroeconomic uncertainties and client behavior challenges, TTEC remains focused on expansion into new markets and offering diversified solutions.

TTEC reports solid 2023 performance, eyes AI for growth

TTEC Holdings navigated challenges in 2023 and is proactively addressing upcoming hurdles in 2024. The company's focus on margin optimization, AI integration, and client augmentation with AI tools positions it well for growth. TTEC's strategic approach to leveraging AI technologies and enhancing customer relationships showcases a forward-looking mindset.

TTEC Holdings surpasses Q1 revenue targets, eyes digital growth

TTEC Holdings' Q1 2024 performance exceeded expectations, with a focus on diversification and digital growth driving revenue and profitability.
While TTEC Digital showed strength in bookings, TTEC Engage faced challenges with new clients, requiring strategic adjustments for sustained growth.
The company remains optimistic about its full-year 2024 outlook, emphasizing long-term growth, client relationships, and technology integration for success.

TTEC Holdings reports Q2 revenue, navigates challenges, eyes offshore expansion

TTEC Holdings navigated challenges in Engage business while showcasing growth in TTEC Digital.
Cost optimization initiatives and new client wins position the company for improved profitability.
Revised financial outlook for 2024 reflects market challenges but offshore expansion offers growth potential.
Overall, TTEC Holdings is strategically adapting to market dynamics for sustainable growth.

TTEC reports Q3 revenue decline but improved profitability amidst challenges

TTEC Holdings navigated challenges of client project delays to report revenue decline but improved profitability, showcasing resilience and strategic focus on profitability.
The company's emphasis on innovation, client acquisition, and cost-saving initiatives positions it well to capitalize on opportunities in AI, client expansion, and operational efficiency.
While facing challenges in revenue growth and financial targets, TTEC's strategic strengths and proactive measures present opportunities for long-term growth and resilience.

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TTEC Holdings, Inc. is a digital global customer experience technology and services company. It focuses on the design, implementation, and delivery of transformative solutions for many brands. The firm operates through the following segments: TTEC Digital and TTEC Engage. The TTEC Digital segment provides design, build, and operate tech-enabled, insight-driven CX solutions. The TTEC Engage segment provides digitally-enabled customer care, acquisition, and fraud prevention services. The company was founded by Kenneth D. Tuchman in 1982 and is headquartered in Greenwood Village, CO.

DENVER , April 18, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX solutions, announced today that TTEC will release its earnings results after market close on Wednesday, May 8, 2024, when a press release will be issued. The Company will host a live webcast and conference call at 8:30 a.m.

TTEC Schedules First Quarter 2024 Earnings Release and Webcast of Investor Conference Call

TTEC recognized for innovative use of generative AI to improve CX DENVER , April 15, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, received the Gold award for Best Use of Thought Leadership during the 18th annual Stevie Awards for Sales & Customer Service. Winners were announced during an awards ceremony on April 12 in Las Vegas, Nevada.

TTEC takes home Gold Stevie® Award for thought leadership driven by innovations in AI-enhanced customer experience

DENVER , April 9, 2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that it was awarded the 2023 Ascend North America Partner of the Year Award from Genesys®, a global cloud leader in experience orchestration. "TTEC Digital is proud to be recognized as Ascend North America Partner of the Year by Genesys.

TTEC Digital recognized as Genesys 2023 Ascend North America Partner of the Year

DENVER , April 2, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, today announced it has been recognized by Computrabajo and placed on its Best Workplaces 2024 list. This marks the sixth consecutive year TTEC has been named to the Computrabajo list.

TTEC named to Computrabajo's Best Workplaces in Mexico list for 6th straight year

NEW YORK , March 19, 2024 /PRNewswire/ -- Pomerantz LLP is investigating claims on behalf of investors of TTEC Holdings, Inc. ("TTEC" or the "Company") (NASDAQ: TTEC). Such investors are advised to contact Danielle Peyton at newaction@pomlaw.com or 646-581-9980, ext.

SHAREHOLDER ALERT: Pomerantz Law Firm Investigates Claims on Behalf of Investors of TTEC Holdings, Inc.- TTEC

DENVER , March 12, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced it has been certified as a Great Place to Work® in 14 countries. TTEC earned the certification in: Australia, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Greece, India, Ireland, Mexico, the Philippines, Poland, the United Kingdom, and the United States.

TTEC recognized with Great Place to Work® certifications in 14 countries

DENVER , March 11, 2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that it was awarded a contract with PenFed Credit Union, the nation's second-largest federal credit union, to modernize its member services contact center platform to Genesys Cloud for voice communications. "We have worked with TTEC Digital for over five years, and we are confident they have the expertise with Genesys and with third-party technologies like Salesforce to move our voice channels seamlessly to the cloud while maintaining a positive, omnichannel experience for our valued members and employees," said PenFed Credit Union EVP, CIO Joseph Thomas.

TTEC Digital Awarded PenFed Credit Union Contract for Genesys Cloud Migration

NEW YORK, NY / ACCESSWIRE / March 11, 2024 / Levi & Korsinsky notifies investors that it has commenced an investigation of TTEC Holdings, Inc. ("TTEC Holdings, Inc.") (NASDAQ:TTEC) concerning possible violations of federal securities laws. TTEC issued a press release, on February 29, 2024, announcing its financial results for fourth quarter and full year 2023.

Shareholder Rights Advocates at Levi & Korsinsky Investigate TTEC Holdings, Inc. (TTEC) Regarding Possible Securities Fraud Violations

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NEW YORK, NY / ACCESSWIRE / March 7, 2024 / Levi & Korsinsky notifies investors that it has commenced an investigation of TTEC Holdings, Inc. ("TTEC Holdings, Inc.") (NASDAQ:TTEC) concerning possible violations of federal securities laws. TTEC issued a press release, on February 29, 2024, announcing its financial results for fourth quarter and full year 2023.

TTEC Holdings, Inc. Investigation Ongoing: Contact Levi & Korsinsky to Discuss Your Rights – TTEC

Report expands from a traditional ESG focus into a broader impact and sustainability mandate. DENVER , March 6, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, released the company's 2023 Impact and Sustainability Report on March 1, 2024.

TTEC Publishes 2023 Impact and Sustainability Report

NEW YORK, NY / ACCESSWIRE / March 6, 2024 / Levi & Korsinsky notifies investors that it has commenced an investigation of TTEC Holdings, Inc. ("TTEC Holdings, Inc.") (NASDAQ:TTEC) concerning possible violations of federal securities laws. TTEC issued a press release, on February 29, 2024, announcing its financial results for fourth quarter and full year 2023.

TTEC Holdings, Inc. (TTEC) Investors with Losses are Urged to Contact Levi & Korsinsky to Discuss Their Rights

NEW YORK--(BUSINESS WIRE)---- $TTEC #Investigation--The law firm of Kirby McInerney LLP is investigating potential claims against TTEC Holdings, Inc. (“TTEC” or the “Company”) (NASDAQ:TTEC). The investigation concerns whether TTEC and/or certain of its officers have violated the federal securities laws and/or engaged in other unlawful business practices. [Click here to learn more about the investigation] On February 29, 2024, TTEC issued a press release announcing its financial results for fourth quarter and full year.

Kirby McInerney LLP Announces Investigation of Shareholder Claims Against TTEC Holdings, Inc. (TTEC)

TTEC Holdings, Inc. (TTEC) Q4 2023 Earnings Call Transcript

TTEC Holdings (TTEC) came out with quarterly earnings of $0.37 per share, missing the Zacks Consensus Estimate of $0.39 per share. This compares to earnings of $0.89 per share a year ago.

TTEC Holdings (TTEC) Lags Q4 Earnings Estimates

Full Year 2023 Revenue was $2.463 Billion, up 0.8 Percent Operating Income was $118.0 Million or 4.8 Percent of Revenue ($200.4 Million or 8.1 Percent of Revenue Non-GAAP) Net Income was $18.3 Million or 0.7 Percent of Revenue ($103.2 Million or 4.2 Percent of Revenue Non-GAAP) Adjusted EBITDA was $271.5 Million or 11.0 Percent of Revenue Fully Diluted EPS was $0.39, $2.18 Non-GAAP   Fourth Quarter 2023 Revenue was $626.2 Million, down 4.9 Percent Operating Income was 16.9 Million or 2.7 Percent of Revenue ($41.8 Million or 6.7 Percent of Revenue Non-GAAP) Net Income was ($8.2) Million or (1.3) Percent of Revenue ($17.5 Million or 2.8 Percent of Revenue Non-GAAP) Adjusted EBITDA was $57.5 Million or 9.2 Percent of Revenue Fully Diluted EPS was ($0.17), $0.37 Non-GAAP  Provides Outlook for Full Year 2024 DENVER , Feb. 29, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC ), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the fourth quarter and full year ended December 31, 2023. " As we have previously communicated, 2023 was a dynamic year for TTEC.

TTEC Announces Fourth Quarter and Full Year 2023 Financial Results

Tenured global finance and operational leader to join senior executive leadership team DENVER , Feb. 15, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced Kenneth "Kenny" R. Wagers III has been named TTEC's Chief Financial Officer, effective March 1, 2024.

TTEC Announces New Chief Financial Officer, Kenny Wagers

DENVER , Feb. 13, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX solutions, announced today that TTEC will release its earnings results after market close on Thursday, February 29, 2024, when a press release will be issued. The Company will host a live webcast and conference call at 8:30 a.m.

TTEC Schedules Fourth Quarter and Full Year 2023 Earnings Release and Webcast of Investor Conference Call

DENVER , Jan. 23, 2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has been recognized as the Cisco Partner Summit 2023 Collaboration Partner of the Year for the U.S. West Region, highlighting its innovation, leadership, and best practices as a Cisco partner. "We are proud to be recognized by Cisco for our strong sales results.

TTEC Digital wins Cisco Partner Summit 2023 Collaboration Partner of the Year for U.S. West Region

Results from respondents note critical success factors including cloud migration, knowledge management, voice to digital mix, and conversational intelligence DENVER , Dec. 19, 2023 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced the results of its inaugural AI Readiness Assessment. The survey findings indicate that the enthusiasm over generative AI has transitioned to demand for practical technology and services solutions that can scale from use cases to full-scale production.

TTEC AI Readiness Assessment Identifies Four Critical Competencies Required to Unlock the Full Potential of an AI-enabled Contact Center

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TTEC's comprehensive and compassionate approach to hiring talented associates earns top honors DENVER, Dec. 6, 2023 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that it won Talent Acquisition Team of the Year at the OnCon Icon Awards 2023. TTEC was selected as the overall winner of this award, chosen from a group of 100 finalists.

TTEC wins Talent Acquisition Team of the Year at OnCon Icon Awards

Company named to Forbes list for third consecutive year DENVER , Nov. 30, 2023 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that it was recognized on the Forbes list of the World's Top Companies for Women 2023. This is the third year in a row that TTEC has been named as a top company for women by Forbes.

TTEC recognized as one of the World's Top Companies for Women 2023 by Forbes

Dedicated facility part of TTEC's purposeful expansion in Africa, grows global delivery footprint DENVER and CAPE TOWN, South Africa , Nov. 29, 2023 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced the opening of a new global customer experience delivery center in Cape Town, South Africa. TTEC is providing CX services to global brands across several industries, including automobile manufacturing, telecommunications, and healthcare.

TTEC opens new global customer experience delivery center in Cape Town

TTEC Holdings, Inc. (NASDAQ:TTEC ) Q3 2023 Earnings Conference Call November 9, 2023 8:30 AM ET Company Participants Paul Miller - SVP, Treasurer and IR Kenneth Tuchman - Chairman and CEO Shelly Swanback - President and CEO, TTEC Engage Francois Bourret - Interim CFO, TTEC Conference Call Participants Margaret Nolan - William Blair Michael Latimore - Northland Capital Markets George Sutton - Craig-Hallum Capital Group Jared Levine - TD Cowen Vincent Colicchio - Barrington Research Cassie Chan - Bank of America Joseph Vafi - Canaccord Genuity Operator Welcome to TTEC's Third Quarter 2023 Earnings Conference Call. [Operator Instructions] This call is being recorded at the request of TTEC.

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