Ibex Limited

IBEX Ltd. engages in technology-enabled customer lifecycle experience solutions. It operates through the Customer Acquisition and Customer Management segments. The Customer Acquisition segment refers to acquisition of customer for the client through generating or purchasing a lead or a prospect, and converting that lead or prospect into a customer, through a voice-based channel. The Customer Management segment refers to customer engagement, customer expansion, and customer experience solutions. It also specializes in digital marketing, lead generation, online sales, optimization, lead conversion, customer service, billing support, technical support, multi-lingual, omni-channel, retention, renewals, up and cross sell, and win-backs. The company was founded in 1984 and is headquartered in Hamilton, Bermuda.

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IBEX achieves record EBITDA margin, shifts business offshore for profitability

IBEX delivered exceptional financial results in Q3 2023, driven by strong revenue growth and improved adjusted EBITDA margin. While facing challenges from macroeconomic headwinds and strategic decisions impacting revenue, the company remains optimistic about future growth opportunities and profitability.

IBEX reports strong Q2 earnings, eyes growth amid industry trends

IBEX showcased robust financial performance, driven by margin expansion and revenue growth in key verticals.
While facing challenges like decision-making delays and client struggles, IBEX's diversified client base and operational focus provide resilience.
Opportunities lie in industry growth trends and strategic initiatives like business diversification and technology adoption for sustained success.

IBEX reports record-high margins, eyes AI growth amid operational shifts

IBEX's Q3 performance reflects robust financial health, marked by revenue growth, increased profitability, and strong cash flow generation.
Strategic shifts towards the Philippines and focus on generative AI technologies present growth opportunities for the company.
Challenges lie in ensuring smooth operational transitions, sustaining client relationships, and meeting revised guidance amidst market changes.

IBEX achieves record FY '23 results, eyes strong growth in FY '24

IBEX delivered exceptional financial performance in FY '23 with strong revenue and profit growth.
While facing challenges like accounting transitions, the company is poised for growth in FY '24.
Strategic investments in AI, client acquisition, and operational upgrades position IBEX for success.
Management's focus on team excellence sets the stage for a promising year ahead.

IBEX reports robust Q1 earnings, eyes new markets and AI

IBEX's Q1 performance reflects financial strength and client growth across key verticals. The company's focus on technology and strategic investments position it well for future expansion. Challenges lie in balancing capacity between offshore and nearshore regions, but opportunities abound in new markets and AI deployment.

Ibex Limited reports Q2 revenue decline, focuses on AI growth

Ibex Limited faces challenges with revenue decline and profitability, but strategic investments and focus on AI solutions offer growth opportunities. The company's shift towards digital services and offshore capacity optimization aligns with market trends. Ongoing share buyback program reflects confidence in long-term value creation.

IBEX Limited reports record Q3 results, leads in AI solutions

IBEX Limited's Q3 2024 performance showcased resilience and growth potential despite revenue fluctuations. The company's focus on AI solutions and strong balance sheet position it well for future opportunities in the customer experience space.

Ibex Limited excels in FY '24, eyes margin growth and strategic investments

Ibex Limited's FY '24 showcased exceptional financial performance and strategic wins, setting the stage for continued growth. With a focus on margin improvement and strategic investments, Ibex is poised for a promising future.

IBEX Limited achieves record Q1 performance, eyes AI innovation

IBEX Limited's Q1 2025 performance reflects strong financial growth, strategic advancements in AI solutions, and recognition for employee-centric practices.
While facing challenges in sustaining momentum and meeting targets, IBEX's focus on innovation and revenue growth presents opportunities for future success.
The company's commitment to driving shareholder value and maintaining a competitive edge underscores confidence in their long-term strategy and market positioning.

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IBEX Ltd. is a business process outsourcing company, which engages in technology-enabled customer lifecycle experience solutions. It also specializes in digital marketing, lead generation, online sales, optimization, lead conversion, customer service, billing support, technical support, multi-lingual, omni-channel, retention, renewals, up and cross sell, and win-backs. The company was founded in 1984 and is headquartered in Washington, DC.

WASHINGTON, Nov. 21, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX , its AI-enabled CX solution suite, has earned a 2024 Netty Award for Tech - Best CX Innovation. This honor emphasizes the success of ibex Wave iX in transforming the customer experience for leading brands around the world.

ibex Wave iX Wins 2024 Netty Award for Tech - Best CX Innovation

WASHINGTON, Nov. 19, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”, or “the Company”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that it repurchased an aggregate of 3,562,341 of the Company's common shares beneficially owned by The Resource Group International, Limited (“TRGI”), which represents approximately 20% of the diluted shares outstanding. These shares were unregistered and were not part of the public float. The purchase price was $19.65 per share, which was the last closing price, as well as the five-day volume weighted average trading price, for ibex common shares on the Nasdaq Global Market. The total transaction consideration is $70 million consisting of $45 million in cash and $25 million in seller financing. Subsequent to this transaction, Ibex will have a proforma net debt position of approximately $9 million based on Ibex's most recently released balance sheet dated September 30, 2024.

IBEX Limited Announces $70 Million Repurchase from The Resource Group International, Exiting Controlled Company Status

PHOENIX, Nov. 12, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its sponsorship of CCW Executive Exchange 2024, taking place November 13-15 at the Wigwam Resort in Phoenix. ibex will lead a roundtable discussion, Hype Vs.

ibex Sponsors CCW Executive Exchange 2024 in Phoenix

IBEX Limited (NASDAQ:IBEX ) Q1 2025 Earnings Conference Call November 7, 2024 4:30 PM ET Company Participants Michael Darwal - Head-Investor Relations Bob Dechant - Chief Executive Officer Taylor Greenwald - Chief Financial Officer Conference Call Participants David Koning - Baird Operator Thank you for standing by. My name is Hermione, and I will be your conference operator today.

IBEX Limited (IBEX) Q1 2025 Earnings Call Transcript

Welcomes Patrick J. McGinnis and JJ Zhuang to the Board, Bringing Vast Entrepreneurial, Venture Capital, and Software Engineering Expertise Welcomes Patrick J. McGinnis and JJ Zhuang to the Board, Bringing Vast Entrepreneurial, Venture Capital, and Software Engineering Expertise

ibex Announces Changes to Board of Directors

WASHINGTON, Oct. 24, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it will report first quarter 2025 financial results after the market close on Thursday, November 7, 2024. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET.

IBEX Limited to Announce First Quarter 2025 Financial Results on November 7th, 2024

Ranking places ibex ahead of tech giants, underscoring the company's commitment to innovation and its world-class employee experience Ranking places ibex ahead of tech giants, underscoring the company's commitment to innovation and its world-class employee experience

ibex Ranked #2 in Forbes America's Best Employers for Tech Workers List

TEGUCIGALPA, Honduras, Oct. 08, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced a significant expansion of its operations in Tegucigalpa, the capital of Honduras. This expansion underscores ibex's commitment to growth in the region and strengthens its nearshore strategy.

ibex Expands Call Center Operations in Honduras, Creating 250 New Jobs in the Region

Students received laptops, tablets, backpacks, school supplies and bookstore gift vouchers for the new school year Students received laptops, tablets, backpacks, school supplies and bookstore gift vouchers for the new school year

ibex Jamaica Holds Back-To-School Event to Support Children of Employees

I believe the 20% share price increase since Q4 FY2024 earnings reflects investors' confidence in Ibex's strong fundamentals and recent share buybacks, following a long-term decline since early 2023. Despite recent revenue declines in fintech and telecommunications, I favor the company's focus on higher margin offshore operations, which have improved significantly its profitability margins. Ibex's high client concentration, with its top five clients contributing to 36% of revenue, represents a risk if any major contracts are not renewed.

Ibex: Strong Fundamentals, Improvement In Margins Make This Stock A Compelling Buy

Award-Winning BPO Focuses on Employee Experience to Deliver World-Class Customer and Brand Interactions Award-Winning BPO Focuses on Employee Experience to Deliver World-Class Customer and Brand Interactions

ibex Continues to Grow in the Philippines; Set to Open New Site in Davao

IBEX Limited (NASDAQ:IBEX ) Q4 2024 Earnings Conference Call September 12, 2024 4:30 PM ET Company Participants Michael Darwal - Head of Investor Relations Robert Dechant - Chief Executive Officer Taylor Greenwald - Chief Financial Officer Conference Call Participants David Koning - Baird Operator Welcome to the IBEX Fourth Quarter Full-Year 2024 Earnings Conference Call. At this time, all participants are in a listen-only mode.

IBEX Limited (IBEX) Q4 2024 Earnings Call Transcript

WASHINGTON, Sept. 12, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its fourth quarter and fiscal year ended June 30, 2024.

IBEX Announces Record Fourth Quarter and Fiscal Year 2024 Financial Results

WASHINGTON, Aug. 29, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report fourth quarter and fiscal year 2024 financial results after the market close on Thursday, September 12, 2024. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET.

IBEX Limited to Announce Fourth Quarter and Fiscal Year 2024 Financial Results on September 12, 2024

WASHINGTON, June 18, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, is proud to announce that it has been awarded a Gold Globee in the Customer Service Outsourcing Provider category at the 11th Annual 2024 Globee® Awards for Customer Excellence. “We are proud to receive the top honor for Customer Service Outsourcing Provider at this year's Globee Awards,” said ibex CEO Bob Dechant.

ibex Named Top Customer Service Outsourcing Provider

Honors Industry Leaders and Innovators Who Are Transforming the Customer Experience Honors Industry Leaders and Innovators Who Are Transforming the Customer Experience

ibex Crowns the 2024 CX Leadership Award Winners at CCW Las Vegas

WASHINGTON, May 30, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (NASDAQ: IBEX) What's happening? IBEX Limited (NASDAQ: IBEX) (“ibex”), a leading provider in global business process outsourcing and AI-powered end-to-end customer engagement technology solutions, today announced that Chief Executive Officer Bob Dechant is scheduled to present at the Baird 2024 Global Consumer, Technology & Services Conference and host 1x1 investor meetings.

ibex to Present at Baird 2024 Global Consumer, Technology & Services Conference

Digital CX Pioneer to Host Luncheon for Industry Leaders and Celebrate the 2024 CX Leadership Awards Winners Digital CX Pioneer to Host Luncheon for Industry Leaders and Celebrate the 2024 CX Leadership Awards Winners

ibex Sponsors CCW Customer Contact Week 2024

WASHINGTON, May 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that the ibex Wave iX AI-enabled CX solution suite has earned a 2024 CRM Excellence Award, presented by CUSTOMER magazine, for helping clients improve the customer experience.

ibex Wave iX Wins 2024 CRM Excellence Award for Powering Next-Gen Customer Experience

WASHINGTON, May 22, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that the ibex Wave iX AI-enabled CX solution suite has earned a Platinum Award for Achievement in Technology Innovation in the 2024 TITAN Business Awards .

ibex Wave iX Earns 2024 TITAN Business Award for Achievement in Technology Innovation

WASHINGTON, May 15, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its third annual CX Leadership Awards, which honor the top customer experience (CX) innovators, leaders and contributors around the world. This year's recipients, selected from a prestigious roster of renowned CX leaders and innovators across the industry, will be recognized at the ibex CX Leaders Dinner on June 5 during Customer Contact Week (CCW) in Las Vegas.

ibex Launches 3rd Annual CX Leadership Awards

WASHINGTON, May 14, 2024 (GLOBE NEWSWIRE) -- ibex  (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that its Wave iX AI-enabled CX solution suite was named the winner of a Bronze Stevie® Award for Achievement in Product Innovation in The 22 nd Annual American Business Awards ® today.

ibex Wave iX Wins Stevie® Award in 2024 American Business Awards® for Innovation

IBEX Limited (NASDAQ:IBEX ) Q3 2024 Earnings Conference Call May 9, 2024 4:30 PM ET Company Participants Michael Darwal - Investor Relations Bob Dechant - Chief Executive Officer Taylor Greenwald - Chief Financial Officer Conference Call Participants David Koning - Baird Operator Welcome to the IBEX Third Quarter Full Year 2024 Earnings Conference Call. [Operator Instructions] Please be advised that today's conference is being recorded.

IBEX Limited (IBEX) Q3 2024 Earnings Call Transcript

WASHINGTON, May 09, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its third fiscal quarter ended March 31, 2024.

IBEX Announces Third Quarter of Fiscal Year 2024 Financial Results with Record Performance

ibex offers a one-stop shop for utilities seeking to elevate the customer experience ibex offers a one-stop shop for utilities seeking to elevate the customer experience

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