Ibex Limited

IBEX Ltd. engages in technology-enabled customer lifecycle experience solutions. It operates through the Customer Acquisition and Customer Management segments. The Customer Acquisition segment refers to acquisition of customer for the client through generating or purchasing a lead or a prospect, and converting that lead or prospect into a customer, through a voice-based channel. The Customer Management segment refers to customer engagement, customer expansion, and customer experience solutions. It also specializes in digital marketing, lead generation, online sales, optimization, lead conversion, customer service, billing support, technical support, multi-lingual, omni-channel, retention, renewals, up and cross sell, and win-backs. The company was founded in 1984 and is headquartered in Hamilton, Bermuda.

Earnings data Q3 2024

IBEX achieves record EBITDA margin, shifts business offshore for profitability

IBEX delivered exceptional financial results in Q3 2023, driven by strong revenue growth and improved adjusted EBITDA margin. While facing challenges from macroeconomic headwinds and strategic decisions impacting revenue, the company remains optimistic about future growth opportunities and profitability.

IBEX reports record-breaking FY '23 earnings and anticipates strong Q2 revenue growth

IBEX's Q4 and Full Year 2023 Earnings Call highlighted record-breaking financial metrics, a successful transition to U.S. GAAP reporting, and a strong outlook for FY '24. The company's focus on employee engagement, technology capabilities, and AI solutions positions it for continued growth and operational excellence. Despite historical softening in Q3 and Q4, IBEX anticipates a stronger back half in 2023.

IBEX achieves high-end revenue, eyes geographic expansion and AI deployment

IBEX delivered strong financial performance, with a debt-free outstanding balance sheet and a focus on higher-margin business segments. The company faces challenges in balancing capacity expansion between offshore and nearshore regions but sees opportunities in client wins, geographic expansion, and AI deployment. Overall, IBEX is confident in its future performance and is actively pursuing growth strategies.

IBEX reports Q4 revenue decline, anticipates growth in digital transformation

IBEX faces near-term challenges with softness in client volumes but anticipates growth in the fourth quarter. The company's strategic focus on digital transformation and offshore markets presents opportunities for future growth. Despite the decline in revenue and adjusted EBITDA, IBEX maintains a strong cash position and continues its share buyback program.

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IBEX Ltd. is a business process outsourcing company, which engages in technology-enabled customer lifecycle experience solutions. It also specializes in digital marketing, lead generation, online sales, optimization, lead conversion, customer service, billing support, technical support, multi-lingual, omni-channel, retention, renewals, up and cross sell, and win-backs. The company was founded in 1984 and is headquartered in Washington, DC.

WASHINGTON, April 16, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Christy O'Connor has been named among the Top 50 Chief Legal Officers of 2024 by Women We Admire.

ibex's Christy O'Connor Named Among Top 50 Chief Legal Officers

Wave iX Recognized as Technology of the Year for Outstanding CX Innovation Wave iX Recognized as Technology of the Year for Outstanding CX Innovation

ibex Wins 2024 Excellence in Customer Service Award

Annual Event Supports Pediatric Cancer Research and Patient Needs Programs Annual Event Supports Pediatric Cancer Research and Patient Needs Programs

ibex Sponsors 2024 Caitlin Robb Foundation Golf Tournament

WASHINGTON, March 26, 2024 (GLOBE NEWSWIRE) -- ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Amanda Gunter has been named Vice President of Business Development.

ibex Appoints Amanda Gunter Vice President of Business Development

Wave iX Recognized for Exceptional Innovation in Empowering Agents to Deliver Greater Customer Experience Wave iX Recognized for Exceptional Innovation in Empowering Agents to Deliver Greater Customer Experience

ibex Wins 2024 Artificial Intelligence Excellence Award

Wave iX Honored for Exceptional Innovation in Redefining Customer Experience Wave iX Honored for Exceptional Innovation in Redefining Customer Experience

ibex Wave iX Wins 2024 CUSTOMER Product of the Year Award

Recognized by the Pakistan Software Export Board as a Top BPO Services Exporter and One of the Largest IT/IT-enabled Services Exporters in Pakistan Recognized by the Pakistan Software Export Board as a Top BPO Services Exporter and One of the Largest IT/IT-enabled Services Exporters in Pakistan

ibex Wins Gold Award As Top BPO Services Exporter in Pakistan

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IBEX announced weaker-than-expected quarterly results. Management blamed soft volumes from several existing clients.

Why IBEX Limited Stock Fell Today

IBEX Limited (IBEX) Q2 2024 Earnings Call Transcript

WASHINGTON, Feb. 08, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its second fiscal quarter ended December 31, 2023.

IBEX Announces Second Quarter of Fiscal Year 2024 Financial Results

Wave iX redefines customer engagement and employee empowerment—from consulting and solution design to execution and insights Wave iX redefines customer engagement and employee empowerment—from consulting and solution design to execution and insights

ibex Launches Wave iX: The Next Evolution in AI-Powered Digital-First Customer Experience

WASHINGTON, Jan. 25, 2024 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report second quarter 2024 financial results after the market close on Thursday, February 8, 2024. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET.

IBEX Limited to Announce Second Quarter 2024 Financial Results on February 8, 2024

WASHINGTON, Jan. 16, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Eric Guarro has been named Senior Vice President of Digital Transformation.

ibex Names Eric Guarro Senior Vice President of Digital Transformation

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Veteran Healthcare Sales Leader to Accelerate ibex's Growing Market Presence Veteran Healthcare Sales Leader to Accelerate ibex's Growing Market Presence

ibex Welcomes Jason Lockbaum as Senior Vice President, Healthcare Sales

WASHINGTON, Dec. 14, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex, was awarded the Bronze Stevie® Award in the Women Helping Women - Business category at the 20 th Annual Stevie Awards for Women in Business.

Julie Casteel Wins Stevie® Award for Women in Business

Enabling Agents to Help More Customers, More Efficiently, and With More Accuracy Enabling Agents to Help More Customers, More Efficiently, and With More Accuracy

ibex Partners with Sapling.ai for AI-Powered Messaging Tools

Rankings Reflect ibex's Inclusive Culture and Commitment to Respect, Values and Diversity Rankings Reflect ibex's Inclusive Culture and Commitment to Respect, Values and Diversity

ibex Named One of America's Greatest Workplaces for Remote Work by Newsweek

IBEX Limited (NASDAQ:IBEX ) Q1 2024 Earnings Conference Call November 9, 2023 4:30 PM ET Company Participants Michael Darwal – Deputy Chief Financial Officer and Investor Relations Bob Dechant – Chief Executive Officer Taylor Greenwald – Chief Financial Officer Conference Call Participants Tobey Sommer – Truist Dave Koning – Baird Matthew Roswell – RBC Ryan Potter – Citi Operator Welcome to the IBEX First Quarter 2024 Earnings Conference Call. At this time all participants are in a listen-only mode.

IBEX Limited (IBEX) Q1 2024 Earnings Call Transcript

WASHINGTON, D.C., Nov. 09, 2023 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its first quarter ended September 30, 2023.

IBEX Announces First Quarter of Fiscal Year 2024 Financial Results

Wave X AI-enabled CX technology platform honored for improving customer interactions Wave X AI-enabled CX technology platform honored for improving customer interactions

ibex's Wave X Earns 2023 Customer Experience Innovation Award from CUSTOMER Magazine

WASHINGTON, Oct. 26, 2023 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report first quarter 2024 financial results after the market close on Thursday, November 9, 2023. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET.

IBEX Limited to Announce First Quarter 2024 Financial Results on November 9, 2023

MANILA, Philippines, Oct. 25, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it was selected as one of the Philippines' Best Employers 2024 by the Philippine Daily Inquirer and Statista for the second year in a row. The winners were selected from more than 3,400 eligible employers with at least 250 employees based in the Philippines.

News for Ibex Limited Stock (IBEX)