Ibex Limited

IBEX Ltd. engages in technology-enabled customer lifecycle experience solutions. It operates through the Customer Acquisition and Customer Management segments. The Customer Acquisition segment refers to acquisition of customer for the client through generating or purchasing a lead or a prospect, and converting that lead or prospect into a customer, through a voice-based channel. The Customer Management segment refers to customer engagement, customer expansion, and customer experience solutions. It also specializes in digital marketing, lead generation, online sales, optimization, lead conversion, customer service, billing support, technical support, multi-lingual, omni-channel, retention, renewals, up and cross sell, and win-backs. The company was founded in 1984 and is headquartered in Hamilton, Bermuda.

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IBEX achieves record EBITDA margin, shifts business offshore for profitability

IBEX delivered exceptional financial results in Q3 2023, driven by strong revenue growth and improved adjusted EBITDA margin. While facing challenges from macroeconomic headwinds and strategic decisions impacting revenue, the company remains optimistic about future growth opportunities and profitability.

IBEX reports strong Q2 earnings, eyes growth amid industry trends

IBEX showcased robust financial performance, driven by margin expansion and revenue growth in key verticals.
While facing challenges like decision-making delays and client struggles, IBEX's diversified client base and operational focus provide resilience.
Opportunities lie in industry growth trends and strategic initiatives like business diversification and technology adoption for sustained success.

IBEX reports record-high margins, eyes AI growth amid operational shifts

IBEX's Q3 performance reflects robust financial health, marked by revenue growth, increased profitability, and strong cash flow generation.
Strategic shifts towards the Philippines and focus on generative AI technologies present growth opportunities for the company.
Challenges lie in ensuring smooth operational transitions, sustaining client relationships, and meeting revised guidance amidst market changes.

IBEX achieves record FY '23 results, eyes strong growth in FY '24

IBEX delivered exceptional financial performance in FY '23 with strong revenue and profit growth.
While facing challenges like accounting transitions, the company is poised for growth in FY '24.
Strategic investments in AI, client acquisition, and operational upgrades position IBEX for success.
Management's focus on team excellence sets the stage for a promising year ahead.

IBEX reports robust Q1 earnings, eyes new markets and AI

IBEX's Q1 performance reflects financial strength and client growth across key verticals. The company's focus on technology and strategic investments position it well for future expansion. Challenges lie in balancing capacity between offshore and nearshore regions, but opportunities abound in new markets and AI deployment.

Ibex Limited reports Q2 revenue decline, focuses on AI growth

Ibex Limited faces challenges with revenue decline and profitability, but strategic investments and focus on AI solutions offer growth opportunities. The company's shift towards digital services and offshore capacity optimization aligns with market trends. Ongoing share buyback program reflects confidence in long-term value creation.

IBEX Limited reports record Q3 results, leads in AI solutions

IBEX Limited's Q3 2024 performance showcased resilience and growth potential despite revenue fluctuations. The company's focus on AI solutions and strong balance sheet position it well for future opportunities in the customer experience space.

Ibex Limited excels in FY '24, eyes margin growth and strategic investments

Ibex Limited's FY '24 showcased exceptional financial performance and strategic wins, setting the stage for continued growth. With a focus on margin improvement and strategic investments, Ibex is poised for a promising future.

IBEX Limited achieves record Q1 performance, eyes AI innovation

IBEX Limited's Q1 2025 performance reflects strong financial growth, strategic advancements in AI solutions, and recognition for employee-centric practices.
While facing challenges in sustaining momentum and meeting targets, IBEX's focus on innovation and revenue growth presents opportunities for future success.
The company's commitment to driving shareholder value and maintaining a competitive edge underscores confidence in their long-term strategy and market positioning.

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IBEX Ltd. is a business process outsourcing company, which engages in technology-enabled customer lifecycle experience solutions. It also specializes in digital marketing, lead generation, online sales, optimization, lead conversion, customer service, billing support, technical support, multi-lingual, omni-channel, retention, renewals, up and cross sell, and win-backs. The company was founded in 1984 and is headquartered in Washington, DC.

Wave X AI-enabled CX technology platform honored for improving customer interactions Wave X AI-enabled CX technology platform honored for improving customer interactions

ibex's Wave X Earns 2023 Customer Experience Innovation Award from CUSTOMER Magazine

WASHINGTON, Oct. 26, 2023 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report first quarter 2024 financial results after the market close on Thursday, November 9, 2023. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET.

IBEX Limited to Announce First Quarter 2024 Financial Results on November 9, 2023

MANILA, Philippines, Oct. 25, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it was selected as one of the Philippines' Best Employers 2024 by the Philippine Daily Inquirer and Statista for the second year in a row. The winners were selected from more than 3,400 eligible employers with at least 250 employees based in the Philippines.

ibex Named Philippines' Best Employer 2024; Wins for the 2nd Consecutive Year

WASHINGTON, Oct. 19, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, and TPG Inc., a leading provider of customer experience (CX) analysis services and solutions, today announced a new partnership to integrate Anna®, TPG's revolutionary artificial intelligence (AI) communications assessment platform, into ibex's award-winning Wave X platform to deliver next-generation quality automation, customer experience optimization and greater agent performance. Anna analyzes communications with speed, sophistication, and scalability and can evaluate up to 15,000 percent more interactions than a human analyst at similar accuracy rates.

ibex and TPG Unveil Strategic Partnership to Deliver AI-Powered Quality Automation

MANILA, Philippines, Oct. 18, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it is hiring 2,000 new employees in Manila and Bohol to meet growing demand for its industry-leading BPO 2.0 customer experience (CX) solutions. “We continue to see strong demand from new and existing clients, which include global leaders in healthcare, technology, retail, E-commerce, shipping and logistics, insurance, etc.

ibex Continues to Grow in the Philippines; Hiring 2,000 New Employees

WASHINGTON, Oct. 17, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it has won the prestigious Platinum 2023 TITAN Business Award for Most Innovative Company of the Year . Organized by the International Awards Associate (IAA), the prestigious TITAN Business Awards bestow recognition upon the accomplishments of enterprises and entrepreneurs on a global scale.

ibex Wins 2023 TITAN Award for Most Innovative Company of the Year

ibex's Industry-leading BPO 2.0 Solutions Help Top Companies Transform Their Customer Experience ibex's Industry-leading BPO 2.0 Solutions Help Top Companies Transform Their Customer Experience

ibex Named a Major Contender in Everest Group's Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023

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Ranking Underscores ibex's Inclusive Culture and Commitment to Respect, Values and Diversity Ranking Underscores ibex's Inclusive Culture and Commitment to Respect, Values and Diversity

Newsweek Names ibex One of America's Greatest Workplaces for Parents and Families 2023

IBEX Limited stock has fallen over 46% since the last report, making it undervalued. The company's FY23 and Q4 FY23 results show revenue growth, strong margins, and higher net income. Technical analysis suggests a strong support zone and potential for upside, making IBEX a bullish investment.

IBEX Limited: Rating Upgraded To Buy, Healthy Balance Sheet And Low Valuation

NASHVILLE, Tenn., Sept. 20, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced its sponsorship of the Customer Response Summit (CRS) – Nashville, an Execs In The Know (EITK) event, at the Grand Hyatt Nashville, September 20-22.

ibex Sponsors the Execs In The Know Customer Response Summit in Nashville

WASHINGTON, Sept. 18, 2023 (GLOBE NEWSWIRE) -- IBEX Limited (Nasdaq: IBEX), a leading provider of global business process outsourcing and end-to-end customer engagement technology solutions, today announced that it will commence a stock repurchase program beginning September 18, 2023. The board of directors (the “Board”) has authorized a share repurchase plan under which the Company may repurchase up to $30 million of its shares over the next 6 months (the “Share Repurchase Program”).

IBEX Announces $30 Million Share Repurchase Program

Ibex's Q4 sales and earnings missed Wall Street's expectations. The company's forward guidance also disappointed investors.

Why Ibex Stock Is Plummeting Today

Strategic Partnership will Enhance Service Delivery, Speed Digital Transformation and Provide Greater Efficiency Strategic Partnership will Enhance Service Delivery, Speed Digital Transformation and Provide Greater Efficiency

ibex and Genesys Partner to Deliver Omnichannel AI-enabled Customer Experience and Contact Center Solutions

IBEX Limited (NASDAQ:IBEX ) Q4 2023 Earnings Conference Call September 13, 2023 4:30 PM ET Company Participants Michael Darwal - Investor Relations Bob Dechant - Chief Executive Officer Taylor Greenwald - Chief Financial Officer Conference Call Participants Ryan Potter - Citi Matthew Roswell - RBC Robert Bamberger - Baird Operator Welcome to the ibex's Fourth Quarter and Full Year 2023 Earnings Conference Call. At this time, all participants are in a listen-only mode.

IBEX Limited (IBEX) Q4 2023 Earnings Call Transcript

IBEX Limited (IBEX) came out with quarterly earnings of $0.33 per share, missing the Zacks Consensus Estimate of $0.49 per share. This compares to earnings of $0.42 per share a year ago.

IBEX Limited (IBEX) Q4 Earnings and Revenues Miss Estimates

WASHINGTON, Sept. 13, 2023 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its fourth quarter and fiscal year ended June 30, 2023.

IBEX Announces Record Fourth Quarter and Fiscal Year 2023 Financial Results

WASHINGTON, Aug. 30, 2023 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report fourth quarter and fiscal year 2023 financial results after the market close on Wednesday, September 13, 2023. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET.

IBEX Limited to Announce Fourth Quarter and Fiscal Year 2023 Financial Results on September 13, 2023

BPO Veteran Bolsters Leadership Team to Help Drive Growth in the Region BPO Veteran Bolsters Leadership Team to Help Drive Growth in the Region

ibex Names Nicola James as Vice President of Operations in Jamaica

Mike Hallowell to Host Roundtable Discussion on AI in the Contact Center Mike Hallowell to Host Roundtable Discussion on AI in the Contact Center

ibex Sponsors Customer Contact Week Executive Exchange in Denver

Veteran Finance Leader Brings 20-plus Years of Public Company Experience to ibex Veteran Finance Leader Brings 20-plus Years of Public Company Experience to ibex

ibex Names Taylor C. Greenwald Chief Financial Officer

ISLAMABAD, Pakistan, Aug. 03, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it was honored with the Top Exporter Award for 2022 at the National IT Conference in Islamabad, Pakistan, on July 20, 2023. Pakistan Prime Minister Shehbaz Sharif presented the award to ibex Pakistan CEO Nadeem Elahi.

ibex Wins Top Exporter Award in Pakistan

IBEX Limited, a company specializing in customer service outsourcing and survey analytics, could be worth looking into as its recession-proof revenues could continue to grow. The company's financials show modest growth with an 11.2% increase in FY2022 and with IBEX's solutions' addressable markets expected to grow. The company is priced conservatively at around a 9.6 EV/EBIT with trailing figures.

IBEX: Modest Growth At Modest Valuation

WASHINGTON, July 13, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced today that TMC , a global, integrated media company, has named Inspire as a 2023 Contact Center Technology Award winner, presented by CUSTOMER Magazine . Inspire, which is an integral component of ibex's award-winning AI-enabled Wave X technology platform, is an all-in-one agent coaching and performance acceleration platform designed to target and identify personalized coaching opportunities for every agent, in real-time.

ibex Wins 2023 Contact Center Technology Award by CUSTOMER Magazine

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