Freshworks

Freshworks, Inc. operates as a software development company that provides software-as-a-service products. Its products include freshdesk, freshservice, freshsales, freshmarketer and freshteam. The company was founded by Rathna Girish Mathrubootham and Shanmugam Krishnasamy in August 2010 and is headquartered in San Mateo, CA.

Earnings data Q3 2021

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Freshworks surpasses revenue expectations, displaces competitors, eyes growth opportunities

Freshworks delivered strong financial performance, exceeding revenue expectations and achieving positive free cash flow.
The company's focus on product innovation, larger customers, and operational efficiency has driven growth.
While facing macroeconomic challenges, Freshworks continues to displace competitors and expand its customer base.
Guidance for Q1 2023 indicates continued growth momentum and strategic focus on unlocking new opportunities.

Freshworks reports strong Q1 earnings, eyes expansion challenges and opportunities

Freshworks had a strong Q1, achieving profitability milestones and showcasing notable customer successes.
While facing challenges in expansion dynamics and pricing strategies, the company is exploring new ways to drive growth and customer satisfaction.
Opportunities lie in winning bigger deals, cross-selling to existing customers, and investing in IT products for broader customer reach.

Freshworks surpasses Q2 revenue expectations with AI-driven growth strategy

Freshworks' Q2 performance exceeded expectations, driven by operational changes and AI capabilities. The focus on larger customers and improved efficiency showcased strength in financial performance and customer adoption.
While challenges like billing impact and demand variations exist, opportunities in AI adoption and market expansion present avenues for growth. Balancing growth and margin improvements will be crucial for sustaining financial stability and market competitiveness.
Overall, Freshworks' Q2 earnings call highlighted a strong performance, with a strategic focus on customer experience and operational efficiency. The company's emphasis on AI adoption, go-to-market changes, and revenue optimization positions it well for future growth and market expansion.

Freshworks surpasses Q3 revenue estimates with AI focus and challenges NRR moderation

Freshworks' Q3 performance exceeded expectations, driven by AI capabilities and customer success stories.
Challenges include moderating NRR in Q4 and cautious expansion due to macro pressures.
Opportunities lie in AI adoption, cross-selling, and aspirations for higher billings growth rates.
Overall, Freshworks remains focused on innovation, customer success, and operational efficiency amidst macroeconomic challenges.

Freshworks reports robust Q4 earnings, eyes growth through AI

Freshworks delivered strong financial results in Q4 2023, driven by go-to-market success and product differentiation through AI innovations.
Despite challenges in the SMB segment, the company remains focused on growth stability, efficiency, and enhancing customer engagement.
Opportunities lie in partnerships, AI product adoption, and strategic initiatives to fuel future growth and improve market positioning.
Overall, Freshworks maintains an optimistic outlook, emphasizing the importance of initiatives playing out before incorporating them into guidance.

Freshworks reports robust Q1 growth, eyes AI-driven expansion

Freshworks' Q1 performance reflects strong revenue growth, cash reserves, and customer retention, under new CEO Dennis Woodside.
The company's strengths in AI innovation, strategic acquisitions, and focus on larger customers position it for continued success.
Challenges include SMB decision-making processes and billing expectations, while opportunities lie in AI-driven sales, market expansion, and cross-selling synergies.
Overall, Freshworks' financial outlook for Q2 and beyond shows a promising trajectory with a strategic emphasis on AI and customer-centric growth.

Freshworks reports robust Q2 earnings, eyes growth through innovation

Freshworks delivered a strong Q2 performance with notable revenue growth, highlighting their financial stability and strategic acquisitions.
The company's focus on innovation, AI initiatives, and customer-centric solutions positions them well for future growth and market competitiveness.
While facing challenges in optimizing strategies and balancing investments, Freshworks has opportunities to leverage their strengths for sustained success.

Freshworks surpasses Q3 expectations, eyes AI and CX growth

Freshworks' Q3 performance exceeded expectations, driven by revenue growth, customer additions, and strategic initiatives. The company's focus on AI and CX solutions, along with improving financial metrics, positions it well for future growth. Challenges lie in sustaining growth rates and enhancing margins to meet long-term targets.

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Freshworks, Inc. is a software development company, which engages in software-as-a-service products. Its products include Freshdesk, Freshservice, Freshsales, Freshmarketer, and Freshteam. The company was founded by Rathna Girish Mathrubootham and Shanmugam Krishnasamy in 2010 and is headquartered in San Mateo, CA.

Enhanced program serves the growing Freshworks community of more than 500 resellers and 350 independent software vendors Enhanced program serves the growing Freshworks community of more than 500 resellers and 350 independent software vendors

Freshworks Announces New Tiered Partner Program and Appoints Vice President to Lead Global Channel and Alliances and Accelerate Customer Success

Successful workplace program launched in India expands to US on International Women's Day Successful workplace program launched in India expands to US on International Women's Day

Freshworks Career ReStart Program Empowers Women to Rejoin the Workforce

Shares of the workplace-productivity specialist are now down roughly 35% in 2022.

Why Freshworks Stock Sank 15.8% Last Month

Zalora uses Freshworks Omnichannel solutions to respond faster and exceed its customer expectations Zalora uses Freshworks Omnichannel solutions to respond faster and exceed its customer expectations

Freshworks Powers Southeast Asia's Leading Fashion Retailer, Zalora To Create Delightful Customer Experiences

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7 Stocks to Buy After Sentiment Slipped to Lows

The software-as-a-service company has been battered mostly over events beyond its control.

Why Freshworks Is Jumping 12% Higher Today

The software stock is now down roughly 65.5% from the high it hit in October.

Why Freshworks Stock Plummeted Today

Freshworks Inc. (FRSH) CEO Girish Mathrubootham on Q4 2021 Results - Earnings Call Transcript

SAN MATEO, Calif., Feb. 10, 2022 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its fourth quarter and full year ended December 31, 2021.

Freshworks Reports Fourth Quarter and Full Year 2021 Results

After recent sell-offs, the stock is now down roughly 64% from its lifetime high.

Why Freshworks Stock Sank 17.2% in January and Continues to Fall

Freshworks differentiates itself by a "fresh" approach to business software for customer support, IT service management, and sales. As evidenced by its superior growth figures and competitive position, this approach is working.

Freshworks: Competitively Strong And Should Improve On Profitability

The software stock has lost more than half its value since the day of its IPO.

Why Freshworks Stock Plummeted 25.4% in the Last Month of 2021

SAN MATEO, Calif., Jan. 06, 2022 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, will announce its financial results for the fourth quarter and full year ended December 31, 2021 following the close of market on Thursday, February 10, 2022. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company's financial results and business highlights.

Freshworks to Announce Fourth Quarter and Full Year 2021 Financial Results on February 10, 2022

SAN MATEO, Calif., Dec. 23, 2021 (GLOBE NEWSWIRE) -- Freshworks Inc . (NASDAQ: FRSH), today announced that it has resolved the litigation filed by Zoho Corporation Pvt. Ltd. (“Zoho”) in March of 2020 in federal court in California for trade secret misappropriation against Freshworks. Following the filing of the lawsuit, Freshworks determined that a now-former Freshworks sales employee, using his spouse's computer without her knowledge, wrongfully accessed and used Zoho confidential information relating to sales leads. These actions were not taken at the direction of Freshworks, and are contrary to Freshworks' policies. Freshworks has taken steps to remediate any harm caused and agreed to take steps to make sure that nothing like this happens again. Freshworks and Zoho have settled the litigation, and Zoho has now dismissed the lawsuit, bringing it to an end.

Freshworks and Zoho Reach Settlement to End Litigation

SAN MATEO, Calif., Dec. 07, 2021 (GLOBE NEWSWIRE) -- Freshworks Inc., (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has been named a Strong Performer in The Forrester Wave™: Enterprise Service Management, Q4 2021 .1 The report notes that Freshworks has released “significant new functionality” within Freshservice ® including right-sized unified incident response management with AI-enhanced alerting and on-call scheduling.

Freshworks Named a Strong Performer in Enterprise Service Management Report by Independent Research Firm

The SaaS stock is now down roughly 40% from market close on the day it went public.

Why Freshworks Stock Plummeted 29.9% in November

The first-ever Refresh App Challenge recognizes developers for the most innovative applications built to extend Freshservice, Freshdesk and the Freshworks Neo Platform The first-ever Refresh App Challenge recognizes developers for the most innovative applications built to extend Freshservice, Freshdesk and the Freshworks Neo Platform

The Freshworks Developer Community Builds New Applications That Enhance Customer and Employee Delight

Freshdesk enables Neosensory to make product improvements faster and realize improvements to ticket closure rates and improved response times Freshdesk enables Neosensory to make product improvements faster and realize improvements to ticket closure rates and improved response times

Freshworks Turns Customer Support Tickets into Product Development Insights for Neosensory's Hearing Impaired Customers

Freshservice unified incident response management with AI-enhanced alerting enables any business to anticipate service disruption and minimize impact Freshservice unified incident response management with AI-enhanced alerting enables any business to anticipate service disruption and minimize impact

Freshworks Makes IT Operations Management Easy for Companies of All Sizes

Modern, scalable CRM solution built to help startups easily delight customers to grow faster Modern, scalable CRM solution built to help startups easily delight customers to grow faster

Freshworks Unveils Freshstack to Fuel Startup Growth

The end of a lock-up period added to selling pressure on the stock.

Why Freshworks Stock Dropped 18% This Week

This isn't how earnings beats usually work.

Why Freshworks Stock Dropped 16% Today

Freshworks Inc. (FRSH) CEO Girish Mathrubootham on Q3 2021 Results - Earnings Call Transcript

Freshworks contends with enterprise-software heavyweights such as Oracle and Salesforce, and now the company is calling for revenue growth to slow.

Freshworks sinks 13% after software maker forecasts lower annual revenue than expected in first quarterly report since IPO

SAN MATEO, Calif., Nov. 02, 2021 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its third quarter ended September 30, 2021.

News for Freshworks Stock (FRSH)