Gross Profit, Operating Income, and Net Income as a percentage of Revenue

Gross Margin

Operating Margin

Profit Margin

Margins

An operating expense is an expense a business incurs through its normal business operations. Often abbreviated as OPEX.

Operating Expenses

Year over year growth in Revenue and Operating Expenses.

Revenue Y/Y

OpEx Y/Y

Growth

Shares outstanding refer to a company's stock currently held by all its shareholders, including share blocks held by institutional investors and restricted shares owned by the company's officers and insiders.

Outstanding Shares

Market Cap

Also known as Price/Sales Ratio. Calculated using Average market cap for the quarter / Annualized quarterly revenue.

Revenue Multiple

Zendesk

Zendesk is a customer service platform that develops a software to empower organization and customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk was founded in 2007 and is headquartered in San Francisco, California.

Revenue

Cost of revenue

Gross profit

Operating expenses

SG&A

Other

Operating income

EBITDA

Net income

Earnings per share

Total assets

Current assets

Cash & equivalents

Receivables

Inventory

Non-current assets

Net PPE

Intangibles

Total liabilities

Current liabilities

Short term debt

Income tax payable

Non-current liabilities

Long-term debt

Total equity

Stockholders equity

Minority interest

Total liabilities & equity

Total debt

Net debt

Book value per share

Cash from operations

Funds from operations

Change in working capital

Cash from investing

Capital expenditure

Purchase/sale of investments

Purchase/sale of business

Other sources

Cash from financing

Change in stock

Change in debt

Cash dividends paid

Cash from other sources

Net change in cash

Free cash flow

Zendesk is a customer service platform that develops software to empower organizations and customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk was founded in 2007 and is headquartered in San Francisco, California.

AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders SAN FRANCISCO , Nov. 20, 2024 /PRNewswire/ -- Zendesk's 2025 Customer Experience (CX) Trends Report  reveals a pivotal shift in customer expectations: today's consumers demand AI interactions that feel more human, personalized, and engaging than ever before. Drawing on insights from over 10,000 global consumers and business leaders, Zendesk's seventh annual report uncovers five critical trends that will shape the future of customer service, underscoring how human-centric AI is redefining customer loyalty and becoming a strategic edge for companies.

Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty

New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee needs SAN FRANCISCO , Nov. 11, 2024 /PRNewswire/ -- Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. This allows companies to adjust their investment between human agents and AI agents, providing the flexibility needed to be responsive as customer needs, business goals and market demands evolve.

Zendesk Launches Flexible Pricing for Customized AI Journeys

SAN FRANCISCO & NEW YORK--(BUSINESS WIRE)--Today, Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful voice, and agent builder. Leading in AI-powered customer and employee experiences through its complete service solution, Zendesk's new capabilities help companies deliver exceptional service in a way that is easy to use, scale, and drive meaningful business results. “AI is bridging the gap between high quality service.

Zendesk Builds on Complete Service Solution to Strengthen Human and AI Partnership

SAN FRANCISCO, Sept. 19, 2024 (GLOBE NEWSWIRE) -- Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the appointment of Zack Urlocker to a new company position as COO responsible for go-to-market activities reporting to CEO Matt Price.

Crescendo Names High Technology Veteran Zack Urlocker as COO (former Duo Security, MySQL, Zendesk) as Company Targets the Enterprise

ARLINGTON, Va.--(BUSINESS WIRE)--Higher Logic, the leading community engagement company, announced enhanced integrations between Higher Logic Vanilla (Vanilla) and Zendesk, Inc. to deliver a more responsive and customer-centric support experience. With these advanced integrations, Higher Logic Vanilla customers can streamline their support processes, resulting in faster issue resolution, improved escalation management, and reduced ticket volumes. Key features of the integration include: - Cross.

Higher Logic Vanilla Announces Expanded Integrations with Zendesk to Enhance Customer-Centric Support Experience

Confluent

SAN FRANCISCO--(BUSINESS WIRE)--Sigma, the first and only data analytics solution built natively for cloud scale, announced the addition of two new executives: Christina Liu as Chief Financial Officer (CFO) and Ali Harmer as General Counsel. These new executive hires bring high-impact expertise to measurably grow Sigma and develop the company's business strategy in collaboration with other key leaders in the organization. “Christina and Ali are highly qualified leaders with impressive track rec.

Sigma Names New Chief Financial Officer and New General Counsel to Drive Next Phase of Growth

CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service SAN FRANCISCO and LAS VEGAS , April 16, 2024 /PRNewswire/ -- Today at its Relate global conference, Zendesk announced the world's most complete service solution for the AI era. With support volumes projected to increase five-fold over the next few years, companies need a system that continuously learns and improves as the volume of interactions increases.

Zendesk unveils the industry's most complete service solution for the AI era

Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities SAN FRANCISCO , Jan. 8, 2024 /PRNewswire/ -- Zendesk today announced it has signed a definitive agreement to acquire Klaus , the industry leading AI-powered quality management platform . AI is driving a rapid increase in customer interactions and radically transforming the world of customer service.

Zendesk signs definitive agreement to acquire Klaus

Grier's long tenure and experience at Ernst & Young will help prime company for future growth SAN FRANCISCO and NEW YORK , Dec. 13, 2023 /PRNewswire/ -- Zendesk today announced Kelly Grier has joined its Board of Directors. As Ernst & Young's U.S. Chair and Managing Partner and Americas Managing Partner Emeritus, Grier led a $24 billion professional services organization with four services lines comprising more than 81,000 people in 31 countries.

Zendesk Appoints Kelly Grier to Board of Directors

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ZipRecruiter

More than 136,000 employees were laid off by major U.S. companies in the first quarter of 2023.

Spring 2023 Layoff Tracker: Haven Technologies, Zendesk, ZipRecruiter Cut Hundreds Of Jobs

Zendesk Inc. plans to reduce its workforce by an additional 8% in a second wave of layoffs within the next year, the software-as-a-service company said on Wednesday. Chief Executive Tom Eggemeier attributed the decision to “macroeconomic conditions” and an increasingly competitive market.

Zendesk to carry out second round of layoffs

SAN FRANCISCO--(BUSINESS WIRE)--Today at its flagship global conference, Relate, Zendesk, Inc. unveiled Conversational Commerce, designed to connect brands with shoppers throughout their digital customer experience (CX) journey in order to provide direct support, marketing, and sales all from within a conversation. The new Conversational Commerce capabilities equip companies with: Service personalization: Agents can action abandoned carts, support active carts, inform customers on nearby stock.

Zendesk Launches Conversational Commerce to Deliver Seamless, More Personalized Shopping Experiences

SAN FRANCISCO--(BUSINESS WIRE)--Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible for all companies. The new offering combines decades of Zendesk's unique data and insights with new AI technologies, including the company's proprietary models, as well as large language models (LLMs). Available today, Zendesk AI will help companies instantly improve.

Zendesk Announces Powerful AI Designed Exclusively for Intelligent CX

Zendesk announced new AI capabilities including advanced CX bots, AI-powered assistance for human CX agents and intelligent triage.

Zendesk AI: Leveling up with generative AI for a more intuitive and intelligent CX platform

Software company Zendesk Inc on Tuesday completed its sale to a group of private equity firms led by Hellman & Friedman and Permira in a deal valued at $10.2 billion after prolonged pressure from activist investor Jana Partners.

Zendesk goes private in $10 bln deal

SAN FRANCISCO--( BUSINESS WIRE )--Zendesk, Inc. today announced the completion of its acquisition by an investor group led by Hellman & Friedman and Permira in an all-cash transaction that values the company at approximately $10.2 billion. The acquisition was previously announced on June 24, 2022 and approved by Zendesk stockholders at the Special Meeting of Stockholders held on September 19, 2022.

Consortium Led by Hellman & Friedman and Permira Completes Acquisition of Zendesk

Zendesk (ZEN) delivered earnings and revenue surprises of 60% and 2.42%, respectively, for the quarter ended September 2022. Do the numbers hold clues to what lies ahead for the stock?

Zendesk (ZEN) Beats Q3 Earnings Estimates

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today reported financial results for the third quarter ended September 30, 2022.

Zendesk Announces Third Quarter 2022 Results

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced that it will release financial results for the third fiscal quarter ending September 30, 2022 following the close of the U.S. markets on Thursday, October 27, 2022.

Zendesk Announces Date of Third Quarter 2022 Financial Results

SAN FRANCISCO--(BUSINESS WIRE)--The Zendesk Foundation today announced that 25 nonprofit organizations will receive a share of $US 500,000 in cash grants, as well as free Zendesk software, through the Foundation's first global Tech for Good Impact Awards.

The Zendesk Foundation Announces First Inaugural Impact Awards Recipients

Zendesk Inc shareholders have approved a $10.2 billion planned acquisition of the software maker by a group of private equity firms led by Hellman & Friedman and Permira, the company said on Monday.

Zendesk shareholders vote in favor of $10.2 bln go-private deal

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE:ZEN) (“Zendesk”) announced that its stockholders voted today to adopt the Agreement and Plan of Merger (the “merger agreement”) whereby Zendesk will be acquired by a consortium led by Hellman & Friedman and Permira (the “Consortium”) for $77.50 per share in cash. “Today's vote by our stockholders validates our belief that this transaction will deliver immediate value to our stockholders and superior solutions to our customers,” said Mikkel

Zendesk Announces Stockholder Approval of Merger Agreement

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and sentiment through account-specific, data-driven models that are customized for individual use cases and drive faster resolutions. Industry analysts predict t

Zendesk Launches New Customer Sentiment and Intent Functionality Powered by Machine Learning

Customer experience vendor Zendesk is making good use of AI technology it gained via the acquisition of Cleverly AI in 2021.

News for Zendesk Stock (ZEN)