Qualtrics International

Qualtrics International, Inc. operates as an experience management platform to manage customer, employee, product, and brand experiences. It operates through the following segments: CustomerXM, EmployeeXM, ProductXM and BrandXM. The CustomerXM includes a system of action that enables organizations to gain understanding across all channels that impact the customer experience and surfaces these insights in real-time to drive improvements. The EmployeeXM allows organizations to draw insights from their employees and improve experience during the employment lifecycle. The ProductXM includes design products people love, decrease time to market, and increase share of wallet by uncovering and acting on user needs, desires, and expectations. The BrandXM includes create a bedrock of loyal followers, acquire new customers, and increase market share by ensuring that brand resonates at each critical touchpoint and attracts target buyers. The company was founded by Scott M. Smith, Ryan Smith, and Jared Smith in 2002 and is headquartered in Provo, UT.

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PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics launches “Irreverent”, a new film series on XM+

Qualtrics Launches “Irreverent” Film Series on XM+

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced it will release its financial results for the second quarter of 2022, ended June 30, 2022, following the close of market on Wednesday, July 20, 2022. The company will host a conference call to discuss its financial results with the investment community at 3 p.m. MDT. A live webcast of the event will be available on the Qualtrics Investor Relations website

Qualtrics to Announce Second Quarter 2022 Financial Results on July 20, 2022

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics research shows C-suite leaders' expectations for growth and revenue have increased since last summer as they invest for the long term.

Despite Recession Fears, Qualtrics Research Shows Executives are Optimistic About Their Growth

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PROVO, Utah & SEATTLE--(BUSINESS WIRE)--The future of advertising may be in the metaverse, with 59% of marketers reporting it is the most successful channel on which they advertise, according to new research from Qualtrics (Nasdaq: XM). See full results here: qualtrics.com/blog/metaverse. The metaverse is a simulated digital environment that mimics the real world using augmented reality and virtual reality to create spaces for users to interact. For many marketers, the metaverse presents an opp

Qualtrics Research: Marketing Pros Bet on the Metaverse

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Universities across the country are using SWISS, an assessment of schools' wellness education and services, powered by Qualtrics (Nasdaq: XM).

Butler University Improves Student Lives With Well-being Assessment Powered by Qualtrics

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SANTA CLARA, Calif. & PROVO, Utah--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM) and ServiceNow (NYSE: NOW) announced today a new app to help improve employee and customer service experiences. Available now in the ServiceNow Store, the new Qualtrics Embedded Insights gives IT and customer service agents a unified view of employee and customer experience and operational data, enabling them to make more informed decisions and take immediate action to respond to employee and customer needs. Qualtrics an

Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences with Powerful New Solution

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), was named as a Leader in The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022 report. Qualtrics received the highest score in the strategy category (tied with another vendor) and the highest scores possible in product vision, omnichannel data integration and partner ecosystem. “Leading organizations around the world, including Kroger, Barclays and EY, trust Qualtrics to uncover critical insights from every custome

Qualtrics Named a Leader in People-Oriented Text Analytics Platforms Report

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, today announced Qualtrics Quality Management (Qualtrics QM), a new AI-powered and human-assisted quality assurance solution that gives contact center leaders critical AI-powered insights on customer needs, agent effectiveness, and overall performance so they can act quickly to improve the customer experience, reduce operational costs and compliance risk and better e

New Qualtrics Quality Management Improves Contact Center Performance and Agent Retention

TOKYO--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM) today announced the Qualtrics XM/OS can now be accessed locally through the Amazon Web Services (AWS) Cloud in Japan.

Qualtrics goes live on AWS Cloud Infrastructure in Japan

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--New research from Qualtrics (Nasdaq: XM) reveals how important the way a person feels after interacting with a company is to brand loyalty.

Feelings are Number One Driver of Consumer Loyalty, Qualtrics Research Finds

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM) today announced Course Evaluations, a solution that helps schools improve teaching, student engagement and retention.

New Qualtrics Course Evaluations Helps Schools Uncover Hidden Needs as Students Adapt to Changing Education Landscape

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Company values are more important to workers even than higher pay, according to new research from Qualtrics (Nasdaq: XM).

For Employees, Shared Values Matter More Than Policy Positions, Qualtrics Research Shows

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, today announced that Shiseido Group, one of the world's top cosmetic companies, has selected Qualtrics EmployeeXM™ to help the company improve employee wellbeing, productivity, and development as it continually embraces and offers diverse work styles aligned to employees' changing needs. As Shiseido continues along its own journey to refine its hybrid work strategy

Qualtrics Selected by Shiseido Group for Global Employee Experience Program

PROVO, Utah & SEATTLE--(BUSINESS WIRE)-- #CX--Nearly 2 in 3 startup founders and CEOs (63%) say their business has declined or stalled due to the pandemic, according to new research from Qualtrics' (Nasdaq: XM) Delighted. The economic pullback is slowing hiring growth among startups — only one in three (32%) is planning to grow its employee base by 10% or more this year, and 12% plan to pause hiring or even downsize. Startups have felt the pain of an economy stretched by the global pandemic, inflatio

Startups Slow Growth Plans, Hire Remotely as Funding Stalls

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM) today announced Community Pulse, a new way for state and local governments to understand and respond to their constituents.

New Qualtrics Community Pulse Helps Local Government Leaders Engage Residents in Empathetic, Accessible Way

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, today announced that leading companies from across the globe are choosing Qualtrics to deliver meaningful employee experiences as workplace dynamics continue to evolve. Chipotle, F5, Essex County Council, Carle Health, and Crowne Health Care are among companies that chose Qualtrics to create employee experiences that help them attract and retain the best employees a

Leading Companies Choose Qualtrics to Deliver Meaningful Employee Experiences As Workplace Evolution Continues

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LONDON--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM) today announced it will go live on Amazon Web Services (AWS) Cloud Infrastructure in London in the second half of 2022.

Qualtrics to go live on Amazon Web Services Cloud Infrastructure in the UK

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced a new integration that brings Qualtrics XM Discover's AI and machine learning capabilities into SAP Service Cloud® to help customer service teams resolve customer issues, increase resolution rate and improve customer satisfaction. Customers today expect companies to respond quickly to their questions and issues across any channel: on social media, they ex

Qualtrics and SAP Partner to Bring More Empathy to the Contact Center

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Leading companies choose Qualtrics during the first quarter of 2022 to deliver great customer experiences during an uncertain time.

Leading Companies Choose Qualtrics to Deliver Great Customer Experiences During An Uncertain Time

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM) today announced that hundreds of healthcare organizations worldwide selected its XM solutions in the first quarter of 2022.

Leading Healthcare Organizations Choose Qualtrics to Deliver Exceptional Patient and Caregiver Experiences

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, today announced the return of X4, the world's leading experience management event. The newly reimagined X4 premiers on Qualtrics XM+, the company's new streaming platform. The summit features inspiring conversations with icons, creators and experience management leaders, as well as a first look at Qualtrics' latest innovations. “The Qualtrics XM Platform comes to li

Qualtrics X4 is Now Live on XM+

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution that enables contact center, marketing and CX teams to capture, analyze and respond to the millions of customer service requests they receive through chat, email and social media. Qualtrics Social Connect helps social and digital support teams achieve higher custom

New Qualtrics Social Connect Helps Companies Respond Quickly over Social Media and Chat

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, today announced Employee Experience ID, which gives organizations a unified view of their employees' experience with the company over time, including their preferences (i.e. how and when employees prefer to work), engagement, performance and feedback about work. Understanding how employees think and feel about their jobs is increasingly vital to organizations facing

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