NICE Ltd

NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Interactions Solutions, Security Solutions, and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Security Solutions segment offers suites including incident debriefing and investigation, public safety emergency response optimization; video surveillance and analytics, situation management., nd intelligence and law enforcement. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

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NICE Ltd reports strong Q1 earnings, eyes cloud growth opportunities

NICE's Q1 performance reflects robust financial metrics, strong cloud and AI leadership, and strategic growth initiatives across regions.
The company faces challenges in transitioning to cloud, deployment timelines, and competitive market dynamics, requiring continuous adaptation.
Opportunities lie in cloud adoption growth, customer engagement for additional solutions, and revenue uplift during the maintenance-to-cloud shift.
Overall, NICE's customer-centric approach, focus on AI innovation, and financial strength position it well for future growth and market competitiveness.

NICE reports robust Q2 earnings driven by cloud revenue growth

NICE's Q2 performance showcased strong revenue growth, particularly in cloud, with a focus on long-term customer commitments and market share gains.
Despite challenges in product margins and financial income, the company's competitive edge in cloud services and AI solutions presents growth opportunities.
Continued diversification and market share focus position NICE well for future growth, especially in cloud-based services and AI-driven solutions.

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NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Engagement, and Financial Crime and Compliance Solutions. The Customer Engagement segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the results of a new survey amongst CX leaders. Findings confirm consumers favor the use of digital channels when interacting with service providers. Entitled ‘Customer Service Leadership in a New Reality,' the new survey showcases the path CX leaders plan to take to drive agility into their contact centers to deliver on customer expectations. The survey also affirms the role of a cloud-native platform foundation as a critical

NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it has been recognized as a Technology Leader by Quadrant Knowledge Solutions for its Customer Engagement Analytics offering. In its SPARK Matrix: Customer Journey Analytics 2020 Report, Quadrant Knowledge noted NICE Nexidia's “sophisticated technology platform offering distinctive customer journey analytics differentiators” in the integrated analysis of structured and unstructured customer interactions. NICE ENLIGHTEN and

SPARK Matrix Customer Journey Analytics 2020 Recognizes NICE Nexidia as Technology Leader and Cites NICE ENLIGHTEN as a Differentiator

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it has been awarded Frost & Sullivan's 2020 North America Customer Value Leadership Award in public safety for innovations in cloud-based investigation and evidence management solutions. The award specifically cited NICE Investigate and NICE Inform, which have digitally transformed public safety agencies around the world, including emergency communications centers, police departments, and criminal justice systems, to h

NICE Receives Frost & Sullivan's Customer Value Leadership Award in Public Safety for Innovation in Cloud-Based Investigation and Evidence Management Solutions

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that Swinton Group has transformed customer service and improved both customer and employee experiences by leveraging NICE's Attended Automation solution. A UK-based insurance retailer with a network of branches across the country, Swinton Group redefined customer service workflows to ensure employees had the right data at the opportune time and next-step guidance at their fingertips with NICE's Attended Automation solution. As

Swinton Group Boosts Net Promoter Score by 11 Percent with NICE Attended Automation

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced it has been recognized as a Leader for its Real-Time Authentication (RTA) and Fraud Prevention solutions by Opus Research for the second year successively. NICE's innovative, self-learning ENLIGHTEN Fraud Prevention solution was highlighted as a key differentiator in the report entitled 'Intelligent Authentication and Fraud Prevention Intelliview.' For a complimentary copy, click here. “NICE distinguished itself by offering inn

NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the Second Consecutive Year by Leading Analyst Firm

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE Actimize, a NICE business (Nasdaq: NICE), today announced the latest version of its Integrated Fraud Management (IFM-X) platform that delivers one of the industry's most advanced detection capabilities powered by artificial intelligence and machine learning. Providing a real-time response in detection and decisioning across some of the most extensive fraud coverage available on the market, NICE Actimize's IFM-X introduces new capabilities that support financ

NICE Actimize Announces Next-Gen Fraud Management Platform Leveraging Advanced AI and the Cloud to Fight Fraud and Enhance Customer Experience

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today unveiled ENLIGHTEN Fraud Prevention, an innovative new solution for automatic and continuous fraudster detection and exposure. Bringing together NICE ENLIGHTEN's comprehensive Customer Engagement AI platform with the company's voice biometrics capabilities, the solution continuously scans millions of calls to accurately pinpoint suspicious behavior and uncover previously unidentified fraudsters. Adopting a proactive approach, NICE ENLIGH

NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that it was chosen by Desjardins Group, Canada's leading financial cooperative with more than 7 million members and $300 billion in total assets, to provide modernization and expansion for the institutions' financial crime compliance program and operations. Reaffirming its long-term commitment to NICE Actimize solutions, Desjardins is significantly updating its investments with a next-generation, cons

NICE Actimize Chosen to Drive Modernization of Financial Crime Operations for Desjardins Group

NICE's (NICE) third-quarter 2020 results benefit from robust cloud revenues and an expanding customer base despite the coronavirus headwinds.

NICE Q3 Earnings Beat, Cloud Revenues Drive Top Line Y/Y

NICE Ltd (NICE) CEO Barak Eilam on Q3 2020 Results - Earnings Call Transcript

Shares of NICE (NASDAQ:NICE) fell 0.7% in pre-market trading after the company reported Q3 results. Quarterly Results Earnings per share were up 8.46% over the past year to $1.41, which beat the estimate of $1.39.

NICE: Q3 Earnings Insights

NICE is seeing favorable earnings estimate revision activity and has a positive Zacks Earnings ESP heading into earnings season.

Why Earnings Season Could Be Great for NICE

Nice's (NICE) third-quarter 2020 results are expected to reflect higher demand for its cloud solutions. Also, new product offerings and a solid partner base are expected to have driven the top line.

Will Solid Demand for Cloud Solutions Aid NICE Q3 Earnings?

HOBOKEN, N.J.--(BUSINESS WIRE)--Organizations globally have been impacted by dynamic changes in recent months and are in critical need of efficiencies in delivering the service their customers demand at the rapid pace and excellent quality they expect. To answer this need, NICE (Nasdaq: NICE) today announced a new commercial offer, named ‘The Easiest Decision You'll Make This Year', providing unattended RPA robots at no cost or commitment for a two-year period, to help organizations quickly pow

NICE Accelerates Time-to-Value for Businesses Globally with New Robotic Process Automation Offer

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced the findings of a global research study detailing the growing role of digital-first omnichannel experiences in fostering customer loyalty and advocacy. The 2020 NICE inContact Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global contact center decision-makers and found a trend among businesses moving towards self-service vs. agent-assisted channels — now 43 per

Businesses Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the overall global Technology Leader in its report titled “SPARK Matrix™: Trade Surveillance and Monitoring, 2020”. The Quadrant Knowledge Solutions research report, which provided competitive analysis and a ranking of 9 global trade surveillance vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize highest acro

NICE Actimize Positioned As Overall Technology Leader in the 2020 Quadrant Knowledge Trade Surveillance & Monitoring Report

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (NASDAQ: NICE), a leading provider of financial communication compliance solutions, today announced that its NICE Trading Recording System (NTR) is first to market for compliance recording solutions to be certified under the Microsoft Teams certification program. NTR is the first solution to receive its certification under the program. The certification assures financial services organizations (FSOs) that NTR has been tested and verified to provide the quali

NICE First to Achieve Microsoft Teams Certification for Unified Communications Recording, Enabling Digital Transformation of Financial Services Organizations

SALT LAKE CITY--(BUSINESS WIRE)--Regulatory News: NICE inContact, a NICE business (Nasdaq: NICE), today introduced CXone Performance Analytics integrated with Salesforce Einstein, an AI-powered analytics application that uncovers new contact center performance insights by analyzing blended contact center and CRM data and pinpoints specific recommendations to improve key performance indicators (KPIs). The new optional add on to NICE inContact CXone is available now on Salesforce AppExchange, the

CXone Analytics Boosts Contact Center Performance and Extreme Agility

HOBOKEN, N.J.--(BUSINESS WIRE)--Police Departments and Criminal Justice agencies are sitting on mountains of evidence, but the proprietary and siloed nature of this data makes it difficult to leverage the data to its fullest potential. To address this challenge, NICE (Nasdaq: NICE) today announced that it is launching the Evidencentral Marketplace, the first open, digital evidence management ecosystem of technology vendors designed to make it simpler, faster and more cost effective for Law Enfo

NICE Launches Evidencentral Marketplace, First Open Digital Evidence Management Ecosystem, to Accelerate Digital Transformation for Law Enforcement and Criminal Justice

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that the Cook County Sheriff's Police 911 Center, a consolidated 911 center serving Cook County, Illinois, will be deploying the NICE Inform Intelligence Center and other advanced NICE Inform capabilities to digitally transform processes around tracking performance metrics and performing quality assurance reviews. Through this transformation, the County expects to achieve time savings and improve levels of service for member ag

U.S.'s Second Largest County to Deploy NICE Inform Intelligence Center for Digital Transformation of its Consolidated 911 Operation

Midland States Bancorp

NICE's (NICE) solution, NICE Satmetrix, was recently selected by Midland States Bank to serve customers better.

NICE Selected by Midland States Bank to Provide CX Insights

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that Midland States Bank, a wholly-owned subsidiary of Midland States Bancorp, Inc. (Nasdaq: MSBI), has selected NICE Satmetrix to unify its growth strategies, culture, and operations around its mission to continue a customer-centric culture. Having grown rapidly through acquisitions, while representing a diversified portfolio of banking services and financial products, Midland supports a wide variety of customer segments acros

NICE Satmetrix Selected by Financial Services Company Midland States Bank to Build a Unified Customer-Centric Culture with a Holistic Voice of the Customer

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that Alfa-Bank Russia has deployed its Real-Time Authentication (RTA) solution, enabling seamless, instantaneous verification for its customers. A leading universal private bank in Russia, Alfa-Bank now authenticates clients calling into the contact center in real-time and without any need for code words or additional questions. NICE RTA, which includes Proactive Fraudster Exposure and Watch List capabilities, confirms customer

Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that Lancashire Constabulary has chosen to deploy its cloud-based NICE Investigate Digital Evidence Management solution (DEMS). Lancashire Constabulary will roll out NICE Investigate to more than 3,600 officers, in partnership with the Crown Prosecution Services (CPS), to digitally transform processes around the collection, analysis and sharing of digital evidence, ultimately enabling it to investigate and prosecute cases faste

NICE Investigate Brings Digital Cloud Transformation to Lancashire Constabulary to Provide Faster, More Efficient Investigations and Prosecutions

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced the Fall 2020 release of NICE inContact CXone, delivering greater workforce agility for remote teams, deeper operational insights across all digital and voice interactions, and faster handle time through real-time customer authentication with voice biometrics. 2020 was a year marked by unprecedented upheaval for contact center leaders, agents and customers. Many contact centers enacted, for the firs

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