NICE Ltd

NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Interactions Solutions, Security Solutions, and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Security Solutions segment offers suites including incident debriefing and investigation, public safety emergency response optimization; video surveillance and analytics, situation management., nd intelligence and law enforcement. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

Earnings data Q4 2020

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NICE Ltd reports strong Q1 earnings, eyes cloud growth opportunities

NICE's Q1 performance reflects robust financial metrics, strong cloud and AI leadership, and strategic growth initiatives across regions.
The company faces challenges in transitioning to cloud, deployment timelines, and competitive market dynamics, requiring continuous adaptation.
Opportunities lie in cloud adoption growth, customer engagement for additional solutions, and revenue uplift during the maintenance-to-cloud shift.
Overall, NICE's customer-centric approach, focus on AI innovation, and financial strength position it well for future growth and market competitiveness.

NICE reports robust Q2 earnings driven by cloud revenue growth

NICE's Q2 performance showcased strong revenue growth, particularly in cloud, with a focus on long-term customer commitments and market share gains.
Despite challenges in product margins and financial income, the company's competitive edge in cloud services and AI solutions presents growth opportunities.
Continued diversification and market share focus position NICE well for future growth, especially in cloud-based services and AI-driven solutions.

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NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Engagement, and Financial Crime and Compliance Solutions. The Customer Engagement segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CustomerService--NICE (Nasdaq: NICE) today unveiled its CXone Summer 2021 release, designed to elevate brand experiences across the customer lifecycle and drive digitally fluent customer and employee experiences. With smart digital self-service capabilities, businesses of any size are empowered to provide customers with the answers they seek at the start of their journey – from the initial web search, across any channel. Delivering faster answers at the true beginning of customer

NICE CXone Powers Faster and Smarter Self-Service and Better Prepared Agents with New Digital-Centric AI Innovations

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) will announce its second quarter 2021 results on Thursday, August 5th, before the opening of the NASDAQ Stock Exchange. Later that day, management will host a conference call to discuss the results. 8:30 AM - Eastern 1:30 PM - UK 3:30 PM - Israel To participate, please call one of the dial-in numbers approximately 15 minutes before the start time: US: +1-877-300-8521 (toll free) or +1-412-317-6026 Israel: 1-809-213-284 (toll free) UK: 0-800-27

NICE Provides Dial-in Details for its Second Quarter 2021 Results Teleconference

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) and RapidSOS today announced that the two companies have entered into a strategic partnership to deliver data-driven incident reconstruction and insights to 911 emergency communication centers (ECCs). As a RapidSOS Ready partner, NICE has integrated its NICE Inform Elite solution with the RapidSOS emergency response data platform and deployed the integrated solution at multiple 911 centers. The integrated solution enhances the value of RapidSO

NICE and RapidSOS Enter into Strategic Partnership to Deliver Data-Driven Incident Reconstruction and Insights to 911 Centers

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has received the highest scores in each of the four use cases among vendors evaluated in the 2021 Gartner Critical Capabilities for Workforce Engagement Management research report. The company scored more than 4.2 out of 5 in all four use cases, including Information Access (4.24/5), Process Efficiency (4.22/5), Customer Intelligence (4.28/5), and Intelligent Dialogue (4.23/5). NICE's WEM solutions, of which CXone is a

NICE Receives Highest Scores Across All Four Use Cases in 2021 Gartner Critical Capabilities for Workforce Engagement Management

NASHVILLE, Tenn.--(BUSINESS WIRE)--HireRight has received a 2021 NICE CX Excellence Award for Best Employee Engagement, recognizing advances in engagement and motivation strategies.

HireRight Wins 2021 NICE CX Excellence Award for Best Employee Engagement

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced, as part of its collaboration with Microsoft, that it is extending its certified Capture and Archiving Technology for Teams to law enforcement and criminal justice agencies to support their adoption of Teams for improved collaboration, flexible working and virtual hearings. Using the NICE Capture and Archiving solution for Teams, police departments, prosecutors' offices and courts can now capture and archive all interactions on

NICE Brings Its Certified Capture and Archiving Technology for Microsoft Teams to Law Enforcement and Criminal Justice Agencies

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced it has been selected as the financial services finalist in the 2021 Microsoft Partner of the Year Award Program. NICE was chosen from among a global field of 4,400 top Microsoft partners for its innovation and excellence in delivering digital transformation solutions for financial services firms based on Microsoft technology. “As more financial services firms turn to Microsoft Teams and Azure to digitally transform customer exp

NICE Selected as the Financial Services Finalist in 2021 Microsoft Partner of the Year Award Program

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXone--NICE (NASDAQ: NICE), today announced the launch of CXone SmartReach following the acquisition of ContactEngine, the leader in proactive conversational AI. CXone SmartReach is a comprehensive artificial intelligence (AI) powered solution that enables organizations to have proactive, multi-day, asynchronous conversations – interacting with customers through their channels of choice even before they reach out for service. ContactEngine AI manages intelligent convers

NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today unveiled a Robo Ethical Framework promoting responsibility and transparency in the design, creation and deployment of AI-powered robots. NICE's ethical guidelines set the standard for designing, building and deploying robots, and form the basis for solid and ethically sound robot and human collaboration. Comprising a set of five guiding principles, NICE's Robo-Ethical Framework underlies every interaction with process robots – from plann

NICE Sets the Standard for Responsible Design and Deployment of AI-Powered Robots by Unveiling its Robo-Ethical Framework

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (NASDAQ: NICE), a leading provider of communication compliance solutions, today announced that BMO Global Asset Management (BMO GAM), the global investment manager owned by BMO Financial Group, has deployed NICE's certified Cloud Compliance Recording solution for Microsoft Teams across its business in Europe, the Middle East and Africa (EMEA) to meet certain regulatory requirements around recording omnichannel communications for regulated employees now worki

BMO Global Asset Management (EMEA) Deploys NICE Cloud Compliance Recording for Microsoft Teams to Support Remote Workforce and Full Agility

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICEActimize--For the fourth consecutive year, NICE Actimize, a NICE (Nasdaq: NICE) business, was named a category winner in Financial Technologies Forum / FTF News 2020 Technology Innovation Awards, this year achieving the Best Financial Crime Surveillance Technology accolade, an inaugural award category for the publication. The final award winners for this year's competition were determined by votes cast online by FTF News' readers and industry participants. This year's awar

NICE Actimize Wins FTF Innovation Award for Best Financial Crime Surveillance Technology and its SURVEIL-X Holistic Conduct Risk Surveillance Solution

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (NASDAQ: NICE), a leading provider of communication compliance solutions, has been chosen the Best Compliance and Reporting solutions provider in Markets Media Group's 2021 Markets Choice Awards competition. The award honors the NICE NTR-X Financial Communication Compliance Suite, which captures all modalities of regulated employee communications – traditional, unified and mobile – in a single cloud-ready platform. The 2021 Markets Choice Awards recognized t

NICE Receives Best Compliance and Reporting Markets Choice Award 2021 for its NTR-X Cloud-Ready Financial Communications Suite

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize (Nasdaq: NICE) was named the category winner for “Best Regulatory Alert Management Solution” in A-Team Group's 2021 Europe RegTech Insight Awards marking its fourth consecutive yearly win across this awards competition. Following its shortlisting by a panel of judges, NICE Actimize and its SURVEIL-X Holistic Conduct Surveillance solutions suite, and the recently announced NICE NTR-X Communication Recording and Compliance Assurance solution, were the

NICE Actimize SURVEIL-X Named “Best Regulatory Alert Management Solution” in 2021 Europe RegTech Insight Awards

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that the City of Philadelphia, the sixth largest city in the U.S., has selected NICE Inform Elite to enhance emergency communications for its new 911 center slated to open in 2022. NICE's next-generation 911-ready technology will enable the center to improve operational performance by streamlining auditing of 911 calls for quality assurance and by eliminating manual processes involved in reconstructing incidents. The implementa

Philadelphia Selects NICE Inform Elite for New 911 Center to Ensure Highest Levels of Service to Public and First Responders

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with NICE Satmetrix Voice of the Customer. NICE Enlighten AI Feedback powers organizations to identify and then turn at-risk customers into loyal net promoters by automating and deploying real-time hyper-personalized, contextual, conversational surveys at scale. Enlighten AI Feedback vastly expands closed loop efforts, quickly resolves customer issues, and p

NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

HOBOKEN, N.J.--(BUSINESS WIRE)-- #Actimize--NICE Actimize, a NICE (NASDAQ: NICE) business, was named “Best Compliance” technology solutions provider by WealthBriefing European Awards 2021. Sponsored by WealthBriefing, a publication of Clearview Financial Media and a leading global provider of business intelligence in the private banking and wealth management space, the program rewards achievement, top class performance, and innovation. As judged by an expert panel drawn from the wealth management industry

NICE Actimize Named “Best Compliance” Technology Provider by 2021 WealthBriefing European Awards

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that the United Kingdom's Leicestershire Police is deploying the NICE Investigate Digital Investigation and Digital Evidence Management solution across its force of 1,800 officers, following a successful pilot test. Leicestershire Police will use NICE Investigate to digitally transform processes around collecting, analyzing and sharing evidence, to drive improved efficiency, time savings, cross-agency collaboration and better j

Leicestershire Police Deploys NICE Investigate to Streamline Digital Evidence Sharing and Improve Cross-Agency Collaboration

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a business of NICE (Nasdaq: NICE) today launched ENGAGE LIVE, the financial crime industry's largest virtual customer event of the year. Featuring an agenda packed with transformative ideas, strategies and insights across six tracks and 36 sessions, ENGAGE LIVE is designed to inform and inspire financial crime risk professionals at every level. To be held on June 9-10, more than 1,000 industry peers will join this complimentary event and participat

NICE Actimize Announces ENGAGE LIVE, the Industry's Largest Virtual Financial Crime Event Featuring Three Keynotes by Renowned Global Talent

ST. PETERSBURG, Fla.--(BUSINESS WIRE)-- #BPO--iQor Wins Judges Choice Award from NICE at Interactions Live 2021 for CX Excellence in Workforce Management.

iQor Wins Judges Choice Award from NICE at Interactions Live 2021 for CX Excellence in Workforce Management

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the winners of its CX Excellence Awards 2021. The winning organizations were recognized for driving creative, innovative customer interactions resulting in next-gen, digitally fluent experiences. The 16 award winners across six categories were honored at Interactions Live, the industry's biggest customer experience virtual event, highlighting strategies for next-gen CX by embedding AI everywhere, engaging employees in a work-fr

NICE Recognizes Trailblazers in Creating Next-Gen CX, Unveiling CX Excellence Award Winners at Interactions Live 2021

RingCentral

NICE Ltd (NASDAQ: NICE) and RingCentral Inc (NYSE: RNG) have extended their multi-year agreement to market and sell RingCentral Contact Center globally to tap the accelerated purchase of UCaaS and CCaaS together. RingCentral can deliver superior integrated UCaaS-CCaaS solution through the combination of RingCentral's MVP platform with NICE CXone, RingCentral COO Anand Eswaran stated.

NICE Extends RingCentral Partnership for Selling RingCentral Contact Center Globally

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE CXone (Nasdaq: NICE) today announced one of the largest financial institutions in Latin America has chosen CXone, the industry's most proven, complete and smart customer experience platform, for a comprehensive move of 10,000 agents to the cloud. It is phasing out an outdated on-premises system in favor of a more flexible, scalable option with CXone that is expected to drive down costs while improving customer and agent experiences. The bank, classified by F

Large Latin American Financial Institution Moves 10,000 Agents to NICE CXone

BELMONT, Calif. & HOBOKEN, N.J.--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG) and NICE (Nasdaq: NICE) today announced a multi-year expansion and extension of their long-term agreement to market and sell RingCentral Contact Center™ worldwide. Capitalizing on the accelerated trend of customers purchasing UCaaS and CCaaS together, RingCentral and NICE are expanding their partnership to bring the combined benefits of their market leading solutions, along with all future innovation and new geograp

RingCentral and NICE Expand and Extend Partnership

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the launch of NICE Enlighten AI Routing, enabling hyper-personalized, next-gen experiences in real-time. Powered by data from NICE Enlighten AI and infused with customer available data sources, NICE Enlighten AI Routing understands the holistic CX needs of the customer and identifies the best attributes to match the customer with the optimal agent in real-time. With NICE Enlighten AI Routing, interactions become more engaging,

NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as a top performing KYC/CDD Technology Leader in its recently released “SPARK Matrix™: Know Your Customer (KYC) Solution, 2021” report. The Quadrant Knowledge Solutions study, which provides competitive analysis and a ranking of the leading Know Your Customer (KYC) vendors in the form of its proprietary SPARK Matrix, scored NICE Actim

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