NICE Ltd

NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Interactions Solutions, Security Solutions, and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Security Solutions segment offers suites including incident debriefing and investigation, public safety emergency response optimization; video surveillance and analytics, situation management., nd intelligence and law enforcement. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

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NICE Ltd reports strong Q1 earnings, eyes cloud growth opportunities

NICE's Q1 performance reflects robust financial metrics, strong cloud and AI leadership, and strategic growth initiatives across regions.
The company faces challenges in transitioning to cloud, deployment timelines, and competitive market dynamics, requiring continuous adaptation.
Opportunities lie in cloud adoption growth, customer engagement for additional solutions, and revenue uplift during the maintenance-to-cloud shift.
Overall, NICE's customer-centric approach, focus on AI innovation, and financial strength position it well for future growth and market competitiveness.

NICE reports robust Q2 earnings driven by cloud revenue growth

NICE's Q2 performance showcased strong revenue growth, particularly in cloud, with a focus on long-term customer commitments and market share gains.
Despite challenges in product margins and financial income, the company's competitive edge in cloud services and AI solutions presents growth opportunities.
Continued diversification and market share focus position NICE well for future growth, especially in cloud-based services and AI-driven solutions.

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NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Engagement, and Financial Crime and Compliance Solutions. The Customer Engagement segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a NICE (NASDAQ: NICE) business, and its SURVEIL-X Holistic Surveillance Suite, has achieved a best-in-class ranking in Aite-Novarica Group's “2021 Aite Matrix: Intelligent Trade Surveillance” vendor landscape report, securing best-in-class ratings in the categories of vendor stability, client strength and product features in a field of 19 competing vendors. The vendors were evaluated via the Aite Matrix, Aite-Novarica's highly governed and quantita

NICE Actimize Achieves Best-in-Class Ranking in 2021 Aite Matrix: Intelligent Trade Surveillance Vendor Report

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced GWA Group Limited (GWA), one of Australia's leading suppliers of building fittings and fixtures, has implemented NICE CXone as part of its digital transformation and technology overhaul to support its transition to a digital-first cloud contact center platform capable of seamlessly managing a remote workforce while improving customer experiences. GWA's contact centers were previously operating on a legacy telephony system, whic

NICE CXone Digitally Transforming GWA's Contact Centers for Improved Customer Experiences

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has joined the Microsoft Business Applications ISV Connect Program. The new status enables NICE to further innovate in the cloud, allows greater access and exposure to respective sellers, and drives end-to-end managed support across the full Microsoft Dynamics platform. Customer service organizations can now combine the power of NICE CXone—which unifies omnichannel routing analytics, workforce optimization, and automati

NICE Joins Microsoft Business Applications ISV Connect Program

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the release of Enlighten AI for Complaint Management, which automatically identifies and categorizes consumer complaints as well as automates the remediation process to drive regulatory compliance and improve customer satisfaction, reducing churn. Based on NICE's first-of-its-kind AI framework for customer engagement, the solution analyzes 100% of interactions across all communication channels and operationalizes root-cause ins

NICE Launches Enlighten AI for Complaint Management, Providing the Market's First Smart, Real-Time Solution to Power Regulatory Compliance

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that five technology partners have joined the fast-growing Evidencentral Marketplace, the first, open digital evidence management ecosystem created to accelerate digital transformation of emergency communication centers, law enforcement and criminal justice. NICE's Evidencentral Marketplace connects agencies to an ecosystem of solutions designed to work with the NICE Evidencentral platform, helping them improve their incident r

NICE Evidencentral Marketplace, the First Open Ecosystem for Digital Transformation of Law Enforcement and Criminal Justice, Adds Five Technology Partners

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has been selected as the winner in the “Remote Management of Customer Interactions” category of the 2021 UK National Innovation Awards®. The company was recognized for its breakthrough innovations with NICE CXone, the world's leading cloud customer experience platform, helping contact centers ensure business continuity and agility in a remote workforce environment. The 2021 UK National Innovation Awards®, presented by t

NICE CXone Wins UK National Innovation Award for Remote Management of Customer Interactions

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the launch of Enlighten XO, a first-of-its-kind solution that automatically generates insights from human conversations to build smart self-service with advanced AI. Enlighten XO turns self-service interactions into engaging experiences. Additionally, Enlighten XO streamlines the development of digital self-service applications by injecting data from past interactions to optimize future self-service experiences. With Enlighten

NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences

HOBOKEN, N.J.--(BUSINESS WIRE)-- #Actimize--As laws enforce tighter deadlines for reproducing and sharing 911 audio recordings and other evidence, public safety and criminal justice agencies are struggling to keep up. To address this challenge and speed processes, NICE (Nasdaq: NICE) today announced the introduction of E-Request, a new cloud-based solution in the Evidencentral platform that supports timely disclosure of 911 audio evidence. E-Request digitally transforms how emergency communications centers

NICE Introduces E-Request, an Automated Solution for Sharing 911 Evidence to Improve Efficiency and Meet Evidence Disclosure Deadlines

​HOBOKEN, N.J.--(BUSINESS WIRE)-- #Actimize--NICE Actimize, a NICE business (Nasdaq: NICE) today announced that it has been recognized as a Leader in Enterprise Fraud Management (EFM) by Forrester Research, a leading global research and advisory firm. The analyst group included NICE Actimize among the most significant vendors in the market in its recent report titled, "The Forrester Wave™: Enterprise Fraud Management, Q3 2021." To download a complimentary copy of “The Forrester Wave™ report for Enterprise

NICE Actimize Recognized as a Leader in Enterprise Fraud Management by Independent Research Firm, Receiving Highest Scores in Current Offering and Strategy Categories

HOBOKEN, N.J,--(BUSINESS WIRE)-- #NICE--NICE (NASDAQ: NICE), today announced the acquisition of GoMoxie, an innovator of advanced digital assistance tools that anticipate customer needs and guide them through their online digital journey with relevant snippets of information. With the addition of GoMoxie, NICE is expanding its revolution of digital CX, taking experiences beyond the contact center and into smart conversational self-service, allowing organizations to meet customers on their preferred dig

NICE Expands Digital CX Leadership with Digital Customer Guidance

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that Gartner has recognized NICE CXone as a Leader in the just-released 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. CXone placed the highest overall for its Completeness of Vision in the Leaders quadrant. This is the seventh consecutive year that NICE CXone has been named a Leader in the CCaaS Magic Quadrant and makes NICE the only CX vendor to be named a Leader by Gartner in both the 2021 Magic

NICE CXone Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service For 7th Consecutive Year

NICE Ltd. (NICE) CEO Barak Eilam on Q2 2021 Results - Earnings Call Transcript

NICE Ltd (NASDAQ: NICE) reported second-quarter FY21 revenue growth of 16% year on year to $458.86 million, beating the analyst consensus of $450.3 million.  Revenues from Cloud grew 32% Y/Y to $242.7 million, Services declined 2.2% Y/Y to $167.1 million, and Products increased 20.7% Y/Y to $46.2 million.

NICE Clocks 16% Q2 Revenue Growth, Issues Upbeat Revenue Outlook

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (NASDAQ: NICE) today announced results for the second quarter ended June 30, 2021. Second Quarter 2021 Financial Highlights GAAP   Non-GAAP Revenue of $456 million, growth of 16% year-over-year   Revenue of $459 million, growth of 16% year-over-year Cloud revenue of $243 million, growth of 32% year-over-year   Cloud revenue of $246 million, growth of 32% year-over-year Gross margin of 67.0% compared to 65.5% last year   Gross margin of 72.2% compared to 71.0

NICE Reports Accelerated Total Revenue Growth of 16% and Cloud Revenue Growth of 32% for the Second Quarter of 2021

HOBOKEN, N.J.--(BUSINESS WIRE)-- #Amelia--NICE (Nasdaq: NICE) today announced the launch of CXone SmartAssist powered by Amelia, the industry's leading Conversational AI solution for customer service, to improve conversations across the customer experience (CX) journey. Pairing NICE CXone's advanced analytical capabilities, and extensive data and knowledge, with Amelia's Conversational AI technology will allow organizations to build and deploy smarter, more effective intelligent self-service, with full f

NICE Transforms Digital Customer Experience with Launch of CXone SmartAssist the Industry's Most Advanced Conversational AI Solution, Powered by Amelia

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CustomerService--NICE (Nasdaq: NICE) today unveiled its CXone Summer 2021 release, designed to elevate brand experiences across the customer lifecycle and drive digitally fluent customer and employee experiences. With smart digital self-service capabilities, businesses of any size are empowered to provide customers with the answers they seek at the start of their journey – from the initial web search, across any channel. Delivering faster answers at the true beginning of customer

NICE CXone Powers Faster and Smarter Self-Service and Better Prepared Agents with New Digital-Centric AI Innovations

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) will announce its second quarter 2021 results on Thursday, August 5th, before the opening of the NASDAQ Stock Exchange. Later that day, management will host a conference call to discuss the results. 8:30 AM - Eastern 1:30 PM - UK 3:30 PM - Israel To participate, please call one of the dial-in numbers approximately 15 minutes before the start time: US: +1-877-300-8521 (toll free) or +1-412-317-6026 Israel: 1-809-213-284 (toll free) UK: 0-800-27

NICE Provides Dial-in Details for its Second Quarter 2021 Results Teleconference

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) and RapidSOS today announced that the two companies have entered into a strategic partnership to deliver data-driven incident reconstruction and insights to 911 emergency communication centers (ECCs). As a RapidSOS Ready partner, NICE has integrated its NICE Inform Elite solution with the RapidSOS emergency response data platform and deployed the integrated solution at multiple 911 centers. The integrated solution enhances the value of RapidSO

NICE and RapidSOS Enter into Strategic Partnership to Deliver Data-Driven Incident Reconstruction and Insights to 911 Centers

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has received the highest scores in each of the four use cases among vendors evaluated in the 2021 Gartner Critical Capabilities for Workforce Engagement Management research report. The company scored more than 4.2 out of 5 in all four use cases, including Information Access (4.24/5), Process Efficiency (4.22/5), Customer Intelligence (4.28/5), and Intelligent Dialogue (4.23/5). NICE's WEM solutions, of which CXone is a

NICE Receives Highest Scores Across All Four Use Cases in 2021 Gartner Critical Capabilities for Workforce Engagement Management

NASHVILLE, Tenn.--(BUSINESS WIRE)--HireRight has received a 2021 NICE CX Excellence Award for Best Employee Engagement, recognizing advances in engagement and motivation strategies.

HireRight Wins 2021 NICE CX Excellence Award for Best Employee Engagement

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced, as part of its collaboration with Microsoft, that it is extending its certified Capture and Archiving Technology for Teams to law enforcement and criminal justice agencies to support their adoption of Teams for improved collaboration, flexible working and virtual hearings. Using the NICE Capture and Archiving solution for Teams, police departments, prosecutors' offices and courts can now capture and archive all interactions on

NICE Brings Its Certified Capture and Archiving Technology for Microsoft Teams to Law Enforcement and Criminal Justice Agencies

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced it has been selected as the financial services finalist in the 2021 Microsoft Partner of the Year Award Program. NICE was chosen from among a global field of 4,400 top Microsoft partners for its innovation and excellence in delivering digital transformation solutions for financial services firms based on Microsoft technology. “As more financial services firms turn to Microsoft Teams and Azure to digitally transform customer exp

NICE Selected as the Financial Services Finalist in 2021 Microsoft Partner of the Year Award Program

HOBOKEN, N.J.--(BUSINESS WIRE)-- #CXone--NICE (NASDAQ: NICE), today announced the launch of CXone SmartReach following the acquisition of ContactEngine, the leader in proactive conversational AI. CXone SmartReach is a comprehensive artificial intelligence (AI) powered solution that enables organizations to have proactive, multi-day, asynchronous conversations – interacting with customers through their channels of choice even before they reach out for service. ContactEngine AI manages intelligent convers

NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today unveiled a Robo Ethical Framework promoting responsibility and transparency in the design, creation and deployment of AI-powered robots. NICE's ethical guidelines set the standard for designing, building and deploying robots, and form the basis for solid and ethically sound robot and human collaboration. Comprising a set of five guiding principles, NICE's Robo-Ethical Framework underlies every interaction with process robots – from plann

NICE Sets the Standard for Responsible Design and Deployment of AI-Powered Robots by Unveiling its Robo-Ethical Framework

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (NASDAQ: NICE), a leading provider of communication compliance solutions, today announced that BMO Global Asset Management (BMO GAM), the global investment manager owned by BMO Financial Group, has deployed NICE's certified Cloud Compliance Recording solution for Microsoft Teams across its business in Europe, the Middle East and Africa (EMEA) to meet certain regulatory requirements around recording omnichannel communications for regulated employees now worki

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