NICE Ltd

NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Interactions Solutions, Security Solutions, and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Security Solutions segment offers suites including incident debriefing and investigation, public safety emergency response optimization; video surveillance and analytics, situation management., nd intelligence and law enforcement. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

Earnings data Q4 2020

Earnings data Q1 2021

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Earnings data Q3 2024

NICE Ltd reports strong Q1 earnings, eyes cloud growth opportunities

NICE's Q1 performance reflects robust financial metrics, strong cloud and AI leadership, and strategic growth initiatives across regions.
The company faces challenges in transitioning to cloud, deployment timelines, and competitive market dynamics, requiring continuous adaptation.
Opportunities lie in cloud adoption growth, customer engagement for additional solutions, and revenue uplift during the maintenance-to-cloud shift.
Overall, NICE's customer-centric approach, focus on AI innovation, and financial strength position it well for future growth and market competitiveness.

NICE reports robust Q2 earnings driven by cloud revenue growth

NICE's Q2 performance showcased strong revenue growth, particularly in cloud, with a focus on long-term customer commitments and market share gains.
Despite challenges in product margins and financial income, the company's competitive edge in cloud services and AI solutions presents growth opportunities.
Continued diversification and market share focus position NICE well for future growth, especially in cloud-based services and AI-driven solutions.

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NICE Ltd. engages in the provision of enterprise software solutions and services. It operates through the following segments: Customer Engagement, and Financial Crime and Compliance Solutions. The Customer Engagement segment provides suites such as compliance and risk, workforce optimization, operational efficiency, customer experience, and sales and retention. The Financial Crime and Compliance Solutions segment includes for enterprise risk management, anti-money laundering, fraud prevention, and brokerage compliance services. The company was founded on September 28, 1986 and is headquartered in Raanana, Israel.

The Ottawa Police Service will be deploying NICE's Inform Elite solution in preparation for the upcoming rollout of Next Generation 911 (NG911) services across Canada.

NICE's Inform Elite Gets Selected by Ottawa Police Service

NICE is set to acquire LiveVox, a cloud-based contact-center-as-a-service platform provider, thereby expanding its contact center portfolio and clientele.

NICE Strengthens Portfolio With the Acquisition of LiveVox

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that the Ottawa Police Service (Ontario, Canada) will be deploying NICE Inform Elite in preparation for the impending rollout of Next Generation 911 (NG911) services across Canada. In addition to capturing next-gen digital communications, NICE Inform Elite digitally transforms processes around reconstructing incidents and performing Quality Assurance reviews to improve emergency services and save time. The NICE technology will.

Ottawa Police Service Selects NICE for Next Generation 911 Digital Transformation Initiative

LiveVox

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (NASDAQ: NICE) and LiveVox (NASDAQ: LVOX) today announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider. NICE's industry-leading platform CXone, with its advanced digital engagement capabilities, and Enlighten, the industry's only AI purpose-built for CX, combined with LiveVox's sophisticated and rich proactive outreach portfolio creates the only truly unified platform converging all interact.

NICE to Acquire LiveVox, Revolutionizing How Organizations Manage Proactive Outreach With the Power of Conversational AI at Scale

NICE's (NICE) Evidencentral enhances the digital transformation of the Douglas County District Attorney's Office, simplifying the criminal justice proceedings.

NICE (NICE) Adds Douglas County DA Office, Expands Clientele

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) was named to Global Banking & Finance Review's “The Next 100 Global Awards 2023,” those companies which are serving as catalysts for leadership and achievement in a range of industries and categories. NICE was selected as the sole winner for the Digital Transformation Partner Company award. Global Banking & Finance Review is a financial media platform with over three million readers worldwide. According to Wanda Rich, editor of Global.

NICE Positioned in The Next 100 Global Awards 2023 by Global Banking & Finance Review as Digital Transformation Partner Company Innovator

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that the Douglas County (Georgia) District Attorney's Office is deploying NICE Justice, one of the solutions in NICE's Evidencentral platform, to streamline the criminal justice process through digital transformation. Through its ability to help staff manage growing digital evidence with ease, NICE Justice will support the Douglas County District Attorney's Office in its mission to seek justice for victims of crime by enabling.

Douglas County District Attorney's Office Selects NICE Justice to Manage Growing Digital Evidence

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) announced that TMC, a global, integrated media company, and CUSTOMER Magazine has recognized two NICE solutions as 2023 award winners for Product of the Year. The two NICE solutions receiving awards were Enlighten AutoSummary and Enlighten XO + Autoflow. The CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable.

NICE Enlighten AI Receives Two 2023 CUSTOMER Magazine Product of the Year Awards

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) announced it has been named the market share leader based on number of seats for workforce management in DMG Consulting LLC's 2023-2024 Enterprise Workforce Management Product and Market Report. The report analyzed the overall functional components of seven vendors that offer WFM Suites to help companies select the right solution, technology, functionality, and partner to meet their organization's current and future WFM needs. According to the.

NICE's Workforce Management Leads Market Share for Ninth Straight Year in DMG Consulting's 2023-2024 Enterprise WFM Product and Market Report

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a NICE (NASDAQ: NICE) business, today announced that Global Banking & Finance Review, a financial media platform with over three million readers worldwide, has awarded the company its “Excellence in Innovation” award as a leading provider of Anti-Money Laundering solutions. The award honors NICE Actimize performance across four major geographical areas: North America, Europe, Asia Pacific, and LATAM. Marking a year of innovation, NICE Actimize.

NICE Actimize Wins Four 2023 Global Banking & Finance Awards Highlighting Innovation in Anti-Money Laundering Technology

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a NICE (Nasdaq: NICE) business, announced that it has finalized the implementation of its financial crime solutions with GoTyme Bank, a partnership between the Gokongwei Group and Singapore-based digital banking group Tyme. The implementation supports GoTyme's recently launched cloud-only bank that combines easy account opening with a personalized debit card released through kiosks located in shopping malls throughout the Philippines. NICE Actimize.

NICE Actimize Powers Innovation for GoTyme Bank with its Cloud Financial Crime Digital Banking Platform

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the Summer 2023 Release of CXone, which adds new capabilities, underpinned by Enlighten, that drive fluent interaction management from consumers to agents and the business. CXone is the industry-leading cloud CX platform that encompasses the entire CX journey and supports the complete CX ecosystem. As organizations continue to adopt the cloud, this release further advances them beyond the traditional contact center by allowing.

NICE CXone Summer 2023 Release Unlocks New Levels of Openness and Flexibility to Deliver CX at Scale

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) announced today that it has been recognized as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report. The Quadrant Knowledge Solutions report, which provides market insights, competitive evaluation, and rankings for 17 vendors, rated NICE the overall leader for both customer impact and technology excellence. The report acknowledged NICE CX Analytics' key differentiators including “enhanced AI c.

NICE Named Overall Leader in Technology Excellence and Customer Impact in 2023 SPARK Matrix™ Speech Analytics Report

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE Actimize, a NICE (NASDAQ: NICE) business, today announced the launch of its informative Financial Crime & Compliance Risk Management Roadshow that will travel across five key U.S. cities throughout the fall season. Major highlights of the event will be focused on FRAML, the impact of real-time payments, and Next Gen AI trends and solutions being launched in the market today. Highlighting key industry trends and critical issues in fraud and anti-money lau.

NICE Actimize Announces Financial Crime Risk Management Roadshow Discussing FRAML in the Era of Generative AI

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) announced that its ContactEngine solution is the recipient of the 2023 Digital Transformation Project of the Year honors from Digital Revolution Awards. Highlighting excellence in digital transformation through cloud technology, the winning entry is honored for delivering a highly effective transformation for a customer, such as integration of disparate systems, updating of legacy technology, migration into the cloud, or other digitization eff.

NICE ContactEngine Receives Digital Transformation Project of the Year Honors From Digital Revolution Awards for Conversational AI

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the winners of the NICE International Elite Partners of the Year award. The winners were honored at this year's Interactions International event in London. The winning partners were recognized for their excellence in driving businesses to adopt digital and purpose-built AI solutions to deliver exceptional customer experience. The winners of the NICE International Elite Partners of the Year award are: Cloud Implementation Partne.

NICE Announces International Elite Partners of the Year Award Winners

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced the winners of its International CX Excellence Awards for 2023. The winning organizations were recognized for responding to the new complex needs of the AI era and delivering outstanding results for the business, customers and agents alike. The seven award winners across six categories were honored at Interactions International 2023, the industry's premier CX event, highlighting the power of NICE's innovative solutions includin.

NICE Recognizes Top EMEA and APAC Innovators with International CX Excellence Awards

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that the Office of the District Attorney of Allegheny County (which includes the Pittsburgh, Pennsylvania metropolitan area) will be deploying NICE Justice, one of the AI-powered solutions in NICE's Evidencentral platform, to streamline its entire criminal justice process. Through its deployment of NICE Justice, the Allegheny County District Attorney's Office is looking to improve how it manages a growing influx of digital evid.

Allegheny County District Attorney's Office to Deploy NICE AI-Powered Digital Evidence Management Solution

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) was announced today as a leader in growth performance and commitment to innovation in Frost & Sullivan's Asia Pacific Cloud Contact Center Report for 2023. In a field of more than 50 global industry participants, Frost & Sullivan independently plotted the top 17 companies in this Frost Radar™ analysis. NICE was recognized for longevity of offering, consistent and increasing growth, strong go-to-market strategies, and significant invest.

NICE Named a Leader In 2023 Frost & Sullivan Asia Pacific Cloud Contact Center Report

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) announced that the 2023 National Technology Awards, sponsored by National Technology News, named NICE Enlighten AI for Vulnerable Customers as its “Artificial Intelligence Solution of the Year” award winner. In its sixth year, the awards program is a comprehensive celebration of leading technology across a range of industries and organized by National Technology News, part of Perspective Publishing, a leading publishing and events company. The.

NICE Receives “Artificial Intelligence Solution of the Year” Award For Enlighten AI from 2023 National Technology News

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) announced today that Customer Contact Week Digital (CCW), has named NICE and its AI-powered Enlighten XO solution as its 2023 “Disruptive Technology of the Year” award recipient. The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. The mission of the CCW Excellence Awards is to raise the bar for the contact center profession by.

NICE Enlighten XO Receives 2023 “Disruptive Technology of the Year” Honor in Customer Contact Week's Excellence Awards Competition

HOBOKEN, N.J.--(BUSINESS WIRE)-- #NICE--NICE (Nasdaq: NICE) today announced that it has been named the leader in Metrigy's inaugural Contact Center-as-a-Service MetriRank 2023 report, out of 11 companies ranked. In addition to earning the highest possible scores in market share, financial strength, and product mix, NICE received two notably high customer sentiment ratings relative to the other report leaders, for platform reliability and AI capabilities. The purpose of the MetriRank study is to evaluat.

NICE Named Top Leader in Metrigy's Inaugural CCaaS Provider Ranking

NICE Ltd. (NASDAQ:NICE ) Q2 2023 Earnings Conference Call August 17, 2023 8:30 AM ET Company Participants Marty Cohen - Vice President, Investor Relations Barak Eilam - Chief Executive Officer Beth Gaspich - Chief Financial Officer Conference Call Participants Samad Samana - Jefferies Tyler Radke - Citigroup Inc. Sitikantha Panigrahi - Mizuho Securities Richard Poland - RBC Capital Markets James Fish - Piper Sandler Patrick Walravens - JMP Securities Matt Stotler - William Blair Chris Reimer - Barclays Tim Horan - Oppenheimer & Co. Meta Marshall - Morgan Stanley Operator Welcome to the NICE Conference Call discussing Second Quarter 2023 Results, and thank you all for holding. [Operator Instructions] As a reminder, this conference is being recorded August 17, 2023.

NICE Ltd. (NICE) Q2 2023 Earnings Call Transcript

Although the revenue and EPS for Nice (NICE) give a sense of how its business performed in the quarter ended June 2023, it might be worth considering how some key metrics compare with Wall Street estimates and the year-ago numbers.

Nice (NICE) Q2 Earnings: How Key Metrics Compare to Wall Street Estimates

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (NASDAQ: NICE) today announced results for the second quarter ended June 30, 2023, as compared to the corresponding period of the previous year. Second Quarter 2023 Financial Highlights GAAP Non-GAAP Total revenue was $581.1 million and increased 10% Total revenue was $581.1 million and increased 10% Cloud revenue was $381.9 million and increased 23% Cloud revenue was $381.9 million and increased 23% Cloud gross margin was 64.7% compared to 63.6% last year C.

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