LivePerson

LivePerson, Inc. engages in the provision of mobile and online messaging solutions through Conversational Artificial Intelligence (AI). Conversational AI allows humans and machines to interact using natural language, including speech or text. The company operates through the Business and Consumer segments. The Business segment enables brands to leverage the intelligence engine of Conversational Cloud, the firm's enterprise-class cloud-based platform, to connect with consumers through an integrated suite of mobile and online business messaging technologies. The Consumer segment is involved in facilitating online transactions between independent service providers and individual consumers seeking information and knowledge for a fee via mobile and online messaging. The company was founded by Robert P. LoCascio on November 29, 1995 and is headquartered in New York, NY.

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LivePerson focuses on AI and health initiatives for growth

LivePerson's Q4 2022 Earnings Call highlighted the company's strong focus on AI and health care initiatives, with a strategic emphasis on recurring revenue lines and achieving positive EBITDA and cash flow. Despite challenges in Q4, LivePerson's investments in AI and precision health present significant growth opportunities in enterprise AI and healthcare.

LivePerson reports robust Q1 earnings, bets big on generative AI

LivePerson's strong Q1 performance and focus on generative AI products position it for accelerated growth. The company's emphasis on automation and data-driven outcomes enhances its competitive edge. Challenges include delayed expenses impacting EBITDA and transitioning to an AI company.

LivePerson reports strong Q2 earnings, poised for AI-driven growth

LivePerson delivered robust financial results, showcasing growth in revenue, profitability, and adoption of AI products.
The company's strategic focus on automation, partnerships, and market expansion bodes well for future growth and market leadership.
With a strong performance in deal signings and a positive outlook for the year, LivePerson is poised for continued success in the AI-driven customer engagement space.

LivePerson reports robust Q3 earnings, eyes growth through AI innovation

LivePerson's Q3 2023 performance was strong, with a focus on profitability and core strengths. The company's strategic emphasis on messaging, AI automation, and partnerships drove significant customer wins and revenue growth. While challenges exist in sustaining momentum and managing expectations, LivePerson is well-positioned to capitalize on opportunities in the evolving customer service landscape.

LivePerson reports 25% revenue growth in Q4 2023 earnings call

LivePerson's Q4 2023 earnings call showcased strong revenue growth, strategic focus on operational excellence, and plans for transformation. Despite challenges in renewals and capital structure, the company remains optimistic about future performance and opportunities for growth.

LivePerson exceeds Q1 revenue expectations, focuses on growth strategies

LivePerson demonstrated strong revenue performance and operational efficiency in Q1 2024, maintaining confidence in its full-year guidance amidst strategic initiatives and industry recognition.
While facing challenges related to customer churn and cost reductions, the company's focus on partnerships, product enhancements, and financial stability positions it well for future growth.
Opportunities in B2B profitability, product advancements, and strategic partnerships offer avenues for LivePerson to drive innovation, expand market presence, and capitalize on emerging trends.

LivePerson reports strong Q2 earnings, faces Q3 revenue challenges

LivePerson's Q2 performance was solid, meeting revenue targets and showcasing customer traction.
The company's strengths include financial progress, key executive appointments, and strategic transactions.
Challenges ahead include lower Q3 revenue expectations and the need to balance costs with growth.
Opportunities exist in leveraging AI capabilities, expanding customer base, and driving new business initiatives.

LivePerson surpasses Q3 revenue targets, eyes growth amid challenges

LivePerson's Q3 performance exceeded expectations, driven by revenue growth and strategic initiatives.
While facing challenges like customer churn risks and market competition, the company is well-positioned for growth.
Opportunities lie in expanding customer wins, leveraging generative AI, and exploring new business avenues.
Overall, LivePerson's focus on innovation and customer-centricity sets a strong foundation for future success.

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LivePerson, Inc. engages in the provision of mobile and online messaging solutions through Conversational Artificial Intelligence. Conversational AI allows humans and machines to interact using natural language, including speech or text. It operates through the following geographical segments: United States, Germany, Israel, Australia, and Netherlands. The company was founded by Robert P. LoCascio on November 29, 1995 and is headquartered in New York, NY.

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LivePerson, Inc. (LPSN) CEO Rob LoCascio on Q2 2021 Results - Earnings Call Transcript

Shares of LivePerson (NASDAQ:LPSN) decreased in after-market trading after the company reported Q2 results. Quarterly Results Earnings per share fell 36.36% over the past year to ($0.30), which missed the estimate of ($0.13).

Recap: LivePerson Q2 Earnings

NEW YORK, Aug. 3, 2021 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" or the "Company"), a global leader in conversational AI, today announced financial results for the second quarter ended June 30, 2021. Second Quarter Highlights Total revenue was $119.6 million for the second quarter of 2021, an increase of 31% as compared to the same period last year.

LivePerson Announces Second Quarter 2021 Financial Results

NEW YORK, July 29, 2021 /PRNewswire/ -- Holiday shopping is set to look a little different in 2021, as consumers change their habits and brands deal with an ongoing labor shortage. According to a new survey uncovering what retailers need to know this holiday season from LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, consumers place increased trust in and will spend more money with retailers that support digital and in-store experiences with messaging and virtual assistants.

75% of consumers say they'll spend more money with retailers they can message with this holiday season

NEW YORK, July 28, 2021 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), the global leader in conversational AI, today announced the appointment of Tony Owens as President of Worldwide Field Operations. Owens will lead and scale LivePerson's field strategy and operations as the company enters its next stage of growth and expands its mission of bringing trusted conversational AI to the world's top brands.

LivePerson appoints Tony Owens to scale field strategy and operations for next stage of growth

Conversational AI company LivePerson, Inc (NASDAQ: LPSN) acquired German conversational AI company e-bot7.  The financial terms of the transaction remain undisclosed.

LivePerson Acquires e-bot7 For Undisclosed Sum To Drive Self-Service Capabilities

NEW YORK, July 20, 2021 /PRNewswire/ --  LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, today announced the acquisition of German conversational AI company e-bot7. The strategic acquisition propels LivePerson's self-service capabilities — empowering brands of all sizes to quickly launch AI-powered messaging experiences — as well as its continued growth across Europe.

LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible

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NEW YORK, July 13, 2021 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, today announced the planned release of its second quarter financial results after the market close on Tuesday, August 3, 2021. CEO Robert LoCascio and CFO John Collins will host a conference call later that day, at 5:00 p.m.

LivePerson to Announce Second Quarter 2021 Financial Results on August 3, 2021

NEW YORK, June 22, 2021 /PRNewswire/ --  LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, today announced the debut of its proprietary Meaningful Automated Conversation Score (MACS), the only way to measure conversations with bots from the customer's point of view. MACS is the world's first measurement of how much friction customers experience in automated conversations.

LivePerson eliminates friction between brands and consumers with a breakthrough AI-powered, consumer-centered bot scoring system

NEW YORK, June 15, 2021 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, and Adobe today announced an integration to help brands transform digital customer experience by seamlessly extending personalization from digital experiences into messaging channels and one-to-one conversations at massive scale. Eighty-eight percent of consumers report they are more likely to do business with companies that interact with them in a personalized way.

LivePerson and Adobe transform digital experiences with conversational AI and personalization

NEW YORK, June 10, 2021 /PRNewswire/ --  LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, has been named a winner in the Build-an-Agent Contest, a competition to create and launch innovative experiences using Google's Business Messages. As part of Google's partner program, LivePerson helps brands of all kinds launch on Business Messages.

LivePerson takes home prize at Google's Business Messages Build-an-Agent Contest

NEW YORK, May 26, 2021 /PRNewswire/ -- A survey of 2,000 Americans, commissioned by LivePerson, Inc. (Nasdaq: LPSN) and conducted by OnePoll, found that nearly three-fourths of consumers (73%) prefer messaging to calls when making airline, hotel, or other travel-related reservations. Among 18- to 23-year-olds, the number reaches a whopping 90%.

Survey reveals travelers, especially young globe-trotters, eager to leverage messaging when booking post-pandemic travel

REDWOOD CITY, Calif., May 26, 2021 /PRNewswire/ -- Master of Code, a global leader for the highest-impact digital experiences, has been recognized by LivePerson, Inc., a global leader in Conversational AI, as a certified delivery partner for LivePerson's Conversational Cloud and full end-to-end Conversational AI professional services.

Master of Code - certified delivery partner LivePerson's Conversational Cloud

LivePerson's growth trajectory was supposed to slow after the pandemic receded, but it's actually going to accelerate, so buy LPSN stock. The post LivePerson Crushed Earnings.

LivePerson Crushed Earnings. Expect LPSN Stock to Hit $100 Next.

Rob LoCascio, the founder and CEO of LivePerson Inc (NASDAQ: LPSN), appeared on Benzinga's YouTube show "PreMarket Prep" Wednesday for an exclusive interview. LivePerson provides conversational AI systems for large companies, LoCascio said,

Exclusive: LivePerson Founder, CEO Talks Conversational AI, Q1 Earnings On 'PreMarket Prep'

NEW YORK, May 5, 2021 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, and Google Cloud today announced they are teaming up to help brands make contact center agents more efficient and effective through the power of AI. Brands using the Conversational Cloud can leverage powerful AI recommendation tools for agents LivePerson's Conversational Cloud and Google Cloud Contact Center AI's Agent Assist are now integrated to provide agents with real-time recommendations for replies to customer messages, as well as suggested text to complete sentences as they type.

LivePerson and Google Cloud team up to supercharge agents for stellar customer experiences

LivePerson, Inc. (LPSN) CEO Rob LoCascio on Q1 2021 Results - Earnings Call Transcript

NEW YORK, May 4, 2021 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, today announced financial results for the first quarter ended March 31, 2021. First Quarter Highlights Total revenue was $107.9 million for the first quarter of 2021, an increase of 38% as compared to the same period last year.

LivePerson Announces First Quarter 2021 Financial Results

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NEW YORK, April 27, 2021 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, today announced that renowned executive and digital transformation visionary Ernest L. Cu has joined its board of directors.

Ernest L. Cu, CEO of Globe Telecom, Philippines' largest mobile operator, joins LivePerson Board of Directors

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